NICOLE RAMIREZ
San Antonio,TX
Summary
Dedicated and adaptable workforce development professional with strong experience in case management, career readiness, and resource navigation. Proven communicator and problem solver skilled in supporting diverse populations and removing barriers to success. Experienced leader with strengths in team coordination, strategic planning, conflict resolution, and fostering a collaborative, high‑performing work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead Workforce Development
Goodwill Industries of San Antonio
San Antonio, TX
08.2025 - Current
- Supervised daily operations, ensuring adherence to organizational policies and procedures.
- Trained and mentored staff, enhancing team performance and skill development.
- Implemented process improvements, increasing efficiency in workflow management.
- Coordinated resource allocation, optimizing usage and reducing operational costs.
- Led team meetings to communicate objectives and address operational challenges.
- Analyzed operational data to identify trends and recommend strategic adjustments.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Career Training & Education Specialist
Goodwill Industries of San Antonio
San Antonio, TX
01.2023 - 08.2025
- Delivered personalized, resilience-based case management to support opportunity youth in educational and employment barriers through high-touch engagement, needs assessments, and coordinated access to community resources and financial assistance.
- Designed and implemented individualized career and education plans, aligning participants’ strengths, interests, and skills with in-demand training pathways as to promote long-term self-sufficiency.
- Demonstrated flexibility and initiative in supporting the implementation of a pilot program focused on high school re-engagement, quickly learning new processes and tools to assist youth with enrollment, educational planning, and sustained progress toward earning their diploma.
Shipt Shopper & Driver
Shipt
San Antonio, TX
10.2018 - 03.2020
- Adapted quickly to a fast-paced, app-based environment, managing changing routes and resolving issues in real time.
- Exercised careful judgment in item selection, substitutions, and handling to maintain product quality and customer trust.
- Applied strong logistics and problem-solving skills to optimize routes and meet strict delivery deadlines.
Peer Advisor – Work Study Student
Palo Alto College
San Antonio, Texas
03.2016 - 05.2018
- Provided personalized support and encouragement to help students confidently navigate college resources and challenges.
- Connected students with key campus services such as academic advising, financial aid, and tutoring based on individual needs.
- Assisted Student Success staff with daily operations and completed training to foster a welcoming, supportive environment.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2021
Skills
- Leadership trained
- Academic Advising
- Workforce development
- Nonprofit program coordination
- Individualized case management
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
Certification
- Mental Health First Aid (MHFA)
- Google AI Essentials
- Leadership Development Certificate
- Foundations of Career Navigating and Coaching
Timeline
Team Lead Workforce Development
Goodwill Industries of San Antonio
08.2025 - Current
Career Training & Education Specialist
Goodwill Industries of San Antonio
01.2023 - 08.2025
Shipt Shopper & Driver
Shipt
10.2018 - 03.2020
Peer Advisor – Work Study Student
Palo Alto College
03.2016 - 05.2018
Bachelor of Arts - Psychology
The University of Texas At San Antonio