Matthew Schneider
Oswego,NY
Summary
Dynamic IT professional with extensive experience at Oswego City School District, specializing in network configuration and troubleshooting. Proven track record of enhancing user satisfaction through effective problem resolution and collaboration. Skilled in remote technical assistance and committed to improving operational efficiency while training staff on best practices.
Overview
13
13
years of professional experience
Work History
Senior Lan Technician
Oswego City School District
12.2015 - 06.2024
- Installed and configured LAN hardware, ensuring optimal network performance for educational facilities.
- Diagnosed and resolved network connectivity issues, enhancing user satisfaction among students and staff.
- Monitored network traffic to identify bottlenecks, implementing solutions to improve overall efficiency.
- Collaborated with IT team to deploy software updates and security patches across all devices.
Computer Support Specialist
Pathfinder Bank
02.2013 - 11.2015
- Provided technical support for hardware and software issues, ensuring quick resolution for end-users.
- Diagnosed and troubleshot system malfunctions, improving operational efficiency across departments.
- Collaborated with IT team to implement new software solutions, enhancing user experience and productivity.
- Trained staff on best practices for technology use, promoting adherence to security protocols and procedures.
Computer Aide
Oswego City School District
06.2011 - 01.2013
- Provided technical support to staff and students, ensuring efficient operation of computer systems.
- Assisted in troubleshooting hardware and software issues, enhancing user experience and satisfaction.
- Maintained inventory of computer supplies, streamlining procurement processes for timely replenishment.
- Collaborated with educators to integrate technology into lesson plans, improving student engagement and learning outcomes.
Education
Associate of Applied Science - Computer Information Systems
Cayuga Community College
Fulton, NY06-2015
Skills
- Network configuration expertise
- Operating system management
- Network troubleshooting proficiency
- Remote technical assistance
- Administrator of Website
- Software expertise in auditing and organization of equipment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Lan Technician
Oswego City School District
12.2015 - 06.2024
Computer Support Specialist
Pathfinder Bank
02.2013 - 11.2015
Computer Aide
Oswego City School District
06.2011 - 01.2013
Associate of Applied Science - Computer Information Systems
Cayuga Community College