Matthew Schurr
Boca Raton,FL
Summary
Customer-focused professional with a strong track record in leading event operations and enhancing client experiences at a premier venue. Expertise in building relationships with diverse stakeholders and ensuring service excellence through effective problem-solving and team coordination.
Overview
6
6
years of professional experience
Work History
Events Supervisor
Broken Sound Club
Boca Raton, USA
03.2023 - Current
- Lead event operations at a premier private club, overseeing execution from planning through delivery.
- Build and maintain strong relationships with members, guests, and vendors to ensure a seamless experience.
- Coordinate staffing, logistics, and on-site execution for a high volume of member and private events.
- Resolve member concerns promptly while maintaining the club's high standards of service.
- Recognized for leadership and reliability, including being named Employee of the Month.
Shoe & Soft Goods Specialist
PGA Tour Superstore
Bluffton, USA
02.2022 - 08.2022
- Assisted customers with personalized product recommendations, driving consistent purchase satisfaction.
- Built strong customer relationships through attentive, knowledgeable service.
- Identified upselling opportunities that contributed to overall sales growth.
- Maintained in-depth product knowledge to effectively match offerings to customer needs.
Store Manager
Philly Pretzel Factory
Charlotte, USA
12.2020 - 04.2021
- Managed daily store operations, staffing, and maintained high customer service standards to enhance customer satisfaction.
- Oversaw scheduling and inventory management to streamline operational efficiency and meet customer demand.
- Trained and supervised team members, fostering consistent performance and positive morale across the team.
- Resolved customer concerns quickly while upholding service quality.
Education
High School Diploma -
Cuthbertson High School
Waxhaw, NC06-2019
Skills
- Event Coordination
- Vendor Management
- Customer Relations
- Sales & Upselling
- Client Service
- Problem Solving
- Time Management
- Relationship Building
- Team leadership
- Effective communication
- Communication
- Conflict resolution
- Problem resolution
Accomplishments
- Employee of the Month — Broken Sound Club
- Proven leadership experience managing and developing teams
- Extensive customer-facing experience across hospitality and retail
- Track record working with high-end clientele and delivering exceptional service
Sales And Professional Skills
- Customer Relations
- Sales & Upselling
- Relationship Building
- Communication
- Team Leadership
- Problem Solving
- Time Management
- Client Service
Timeline
Events Supervisor
Broken Sound Club
03.2023 - Current
Shoe & Soft Goods Specialist
PGA Tour Superstore
02.2022 - 08.2022
Store Manager
Philly Pretzel Factory
12.2020 - 04.2021
High School Diploma -
Cuthbertson High School