Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Selby

11131 Elk Park, San Antonio, Texas

Summary

My experience in insurance sales, food service, and furniture retail all rely heavily on strong customer service abilities. They helped me excel at understanding individual needs through active listening and use clear, confident communication to offer tailored solutions—whether explaining a policy, describing menu items, or recommending home furnishings. These roles demand a proactive, customer-first approach, where building trust, handling concerns gracefully, and ensuring satisfaction from start to finish are essential. Each role also requires in-depth product or service knowledge to deliver value and create a positive, lasting impression.

Overview

9
9
years of professional experience

Work History

Insurance Sales Agent

Financially Fluent
06.2024 - 04.2025
  • Built and maintained strong client relationships by providing personalized insurance solutions tailored to individual needs.
  • Delivered clear, empathetic, and knowledgeable communication to guide clients through policy options and claims processes.
  • Responded promptly to inquiries and service requests, ensuring a seamless and stress-free customer experience.
  • Collaborated with senior agents to learn effective sales techniques and strategies.
  • Educated customers on coverage options, ensuring they made informed decisions with confidence.
  • Handled customer concerns and policy issues with professionalism and care, consistently resolving problems to the client’s satisfaction.

Retail Sales Associate

Rooms To Go
03.2021 - 03.2024
  • Welcomed customers warmly, offering personalized assistance to identify furniture solutions that fit their style, space, and budget.
  • Built strong relationships through attentive listening and tailored product recommendations, leading to increased customer satisfaction and loyalty.
  • Guided customers through the entire sales process, from product selection to financing and delivery, ensuring a seamless and stress-free experience.
  • Resolved customer concerns promptly and professionally, turning potential complaints into positive outcomes.
  • Maintained deep knowledge of product features, materials, and care instructions to confidently answer customer questions and offer expert advice.

Professional Waiter

Maggianos
02.2016 - 03.2021
  • Greeted guests warmly, creating a welcoming atmosphere and enhancing overall customer satisfaction.
  • Delivered prompt, attentive, and personalized service to ensure a memorable dining experience.
  • Accurately recorded and relayed food and beverage orders to the kitchen, minimizing errors and delays.
  • Anticipated guest needs, proactively offering refills, menu suggestions, and solutions to enhance service.
  • Resolved customer concerns quickly and professionally, turning potential complaints into positive outcomes.

Education

General Studies

Sussex County Community College
Sussex, NJ

Massage Therapy

Warren County Community College
Warren, Nj
05-2011

Homeschool
01-2008

Skills

  • Exceptional verbal and interpersonal communication
  • Active listening and empathy in client interactions
  • Relationship building and client retention
  • Conflict resolution and problem-solving
  • Sales support with a customer-first approach
  • Multitasking in fast-paced environments
  • In-depth product and policy knowledge
  • Patience and professionalism under pressure
  • Adaptability to different customer personalities and preferences

Timeline

Insurance Sales Agent

Financially Fluent
06.2024 - 04.2025

Retail Sales Associate

Rooms To Go
03.2021 - 03.2024

Professional Waiter

Maggianos
02.2016 - 03.2021

General Studies

Sussex County Community College

Massage Therapy

Warren County Community College

Homeschool