Penny San Nicolas
San Diego,CA
Summary
Hardworking professional with a solid track record in delivering exceptional customer service seeks flexible part-time employment. Committed to providing friendly and positive customer service to ensure customer satisfaction. Demonstrates strong work ethic, adaptability, and ability to work both independently and as a team player. Reliable with flexible schedule. Ready to contribute experience and skills to fill a role at your company.
Overview
33
33
years of professional experience
Work History
Retired
Financially motivated to work
San Diego, CA
07.2018 - Current
- Proven track record of being reliable and dedicated to my work.
- Willingness to work with a flexible schedule that includes weekends and holiday shifts.
- Cultivate a welcoming environment by relating well with customers and their pets, ensuring customer satisfaction. Never met a dog I didn't like.
- Manage multiple tasks with adaptability and flexibility
- Provide outstanding customer service with friendly, positive attitude
Customer Service Representative
Spectrum/ Time Warner Cable
San Diego, CA
05.2002 - 07.2018
- Maintained high standards in delivering exceptional customer service leading to positive feedback
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in positive, friendly conversation with customers to understand needs, resolve issues, and answer product questions.
- Followed all company protocols and guidelines to deliver excellent customer service.
Travel Agent
Apple Vacations/ Travel 800
San Diego, CA
10.1991 - 05.2002
- Crafted customized itineraries for customers, considering their preferences, budget, and requirements.
- Managed documents related to travel activities of clients in an organized manner
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Education
Bachelor of Science - Education
Manchester College
North Manchester, IN08-1969
Skills
- Superior work ethic
- Dependable
- Flexible schedule availability
- Deliver exceptional Customer Service
- Friendly, positive approach to customers and their pets
- Team player willing to accept additional duties
- Commitment to Professional Standards
- Loves pets
Timeline
Retired
Financially motivated to work
07.2018 - Current
Customer Service Representative
Spectrum/ Time Warner Cable
05.2002 - 07.2018
Travel Agent
Apple Vacations/ Travel 800
10.1991 - 05.2002
Bachelor of Science - Education
Manchester College
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