Brenda M Hernandez

• Oversees Production: Coordinates the preparation, packaging, and labeling of meals, rotisserie chickens, ribs, salads, and party trays.
• Supervised staff: Assigned workloads, monitored productivity, and provided performance feedback to enhance team effectiveness.
• Trains Employees: Onboards new hires and trains team members on safe equipment use, recipes, and company policies.
• Enforces Hygiene Standards: Follows and enforces strict food safety, cleanliness, and sanitation guidelines for all equipment and work areas.
• Inspected display cases and products to ensure freshness and quality standards were met.: Inspects display cases and products
• Manages Inventory: Helps track stock levels, handles fresh inventory counts, and orders supplies.

Delivered customer care: Responded to member inquiries, managed special orders, and resolved customer concerns to ensure satisfaction.

• Engaged with customers, creating friendly and welcoming deli environment.
• Ensured compliance with food handling and safety regulations at all times.
• Adhered to local, state and federal laws for food handling and sanitation.
• Received and unpacked deli shipments, verifying quantities and quality.
• Removed outdated and damaged products from shelves and storage areas.
• Conducted inventory checks, ensuring stock levels were adequately maintained.
• Collaborated with team members to streamline daily tasks during peak times.
• Trained new hires on standardized procedures to ensure consistent service quality.

• Identified issues and implemented solutions to eliminate backlog and streamline workflows.
• Documented and resolved customer service issues through thorough research and effective communication.
• Complied with corporate regulations and policies to enhance safety and security, fostering trust within the organization.

• Managed daily bakery operations, ensuring smooth workflow and customer satisfaction.
• Implemented sanitation procedures to maintain clean workspaces and ensure compliance with industry standards.
• Monitored inventory levels and ordered supplies to optimize stock availability and minimize waste.
• Resolved customer inquiries, complaints, and special requests to enhance customer experience.
• Fostered positive work environment by encouraging teamwork and open communication among staff members.
• Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.