Rachel Swartz
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
Work History
Merchandising Lead/Temporary Supervisor
Kohl's
Marion
08.2012 - Current
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Provided training and guidance to store personnel on merchandising policies and procedures.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Supervised daily operations, ensuring smooth workflow in busy retail environment.
- Managed inventory levels, organizing stock for efficient retrieval and display.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Training Leader
Steak N Shake
Marion
06.2009 - 11.2011
- Developed and implemented onboarding training programs to accelerate new team member integration.
- Facilitated skill enhancement workshops to improve employee knowledge and performance.
- Monitored training sessions for adherence to company standards, ensuring quality and effectiveness.
- Prepared and assembled food items according to safety and quality standards.
- Operated kitchen equipment and maintained cleanliness in work areas.
- Assisted customers with orders and provided excellent service in a fast-paced environment.
Education
Harding High School
Marion, OHSkills
- Visual merchandising
- Inventory management
- Operation supervision
- Customer service
- Team leadership
- Employee coaching
- Training development
- Cash handling
- Attention to detail
- Technical troubleshooting
- Problem solving
- Time management
- Conflict resolution
- Microsoft Office
- Childcare
- Active listening
Timeline
Merchandising Lead/Temporary Supervisor
Kohl's
08.2012 - Current
Training Leader
Steak N Shake
06.2009 - 11.2011
Harding High School