Matthew Shelly
Madison,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
Madison, AL
04.2022 - Current
- Delivered food orders promptly, ensuring customer satisfaction and quality standards.
- Navigated routes efficiently using GPS technology to minimize delivery time.
- Communicated with customers regarding order status and potential delays.
- Adhered to safety protocols while driving in various weather conditions and environments.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
Driver
Enterprise Mobility
Huntsville, AL
09.2024 - 02.2025
- Operated vehicles safely to transport clients between locations.
- Conducted vehicle inspections to ensure safety and compliance standards.
- Followed designated routes to optimize travel time for client pickups.
- Documented mileage and vehicle maintenance for record-keeping purposes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Maintained accurate logs of vehicle inspections and repair status.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Achieved consistently high customer scores due to exceptional service.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Food Service Worker
Kamado Ramen
Huntsville, AL
04.2022 - 05.2024
- Assisted customers with menu selections and answered questions about ingredients.
- Collaborated with team members to meet service goals during busy hours.
- Delivered exceptional customer service to enhance guest dining experiences.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Organized take-out orders for customers who requested them.
- Monitored inventory levels of food items used during meal services.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Replenished condiments at customer tables as needed.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained accurate records of sales transactions for end-of-day reports.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Refilled condiments, napkins and server workstations.
Food Manager
Donatos Pizzeria
Madison, AL
04.2021 - 10.2022
- Managed daily operations of food preparation and service at a popular pizzeria.
- Oversaw food safety practices to ensure compliance with health regulations.
- Trained and mentored staff on cooking techniques and customer service skills.
- Coordinated inventory management to maintain optimal stock levels of ingredients.
- Ensured quality standards were met during food production and presentation processes.
- Fostered a positive team environment through effective communication and support initiatives.
- Handled customer complaints regarding food quality or service promptly and professionally.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Ordered supplies as needed while adhering to budget constraints set by management.
- Interviewed potential candidates for open positions within the kitchen staff.
- Provided training on safe food handling practices for new employees.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Managed inventory levels to minimize waste and maximize cost savings.
- Resolved conflicts between kitchen staff members in a timely manner.
- Maintained records of purchase orders, receipts, inventories, production sheets.
- Supervised daily operations of the kitchen staff to ensure efficient workflow.
- Reviewed employee performance evaluations periodically throughout the year.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
- Collaborated with other departments such as marketing or catering services when necessary.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Managed customer feedback, resolving complaints and implementing improvements based on suggestions.
- Coordinated kitchen and dining area maintenance, ensuring a clean and safe environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
Chef
Mangia Italian Resturant
Madison, AL
04.2019 - 04.2021
- Prepared a variety of authentic Italian dishes daily.
- Managed kitchen inventory and ensured ingredient freshness.
- Trained new kitchen staff on cooking techniques and equipment use.
- Maintained cleanliness and organization of kitchen workspace consistently.
- Communicated effectively with front-of-house staff for smooth service flow.
- Exercised portion control for items served, eliminating waste.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Trained kitchen workers on culinary techniques.
- Trained new chefs on proper cooking techniques and menu items.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Adjusted seasonings of dishes according to customers' tastes.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Stored foods correctly using correct storage containers and labelling systems.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Monitored cooking times to ensure optimal food quality and presentation.
Education
High School Diploma -
University of North Alabama
Florence, AL10-2018
High School Diploma -
James Clemens High School
Florence, AL05-2017
Skills
- Route navigation
- Vehicle inspection
- Safety protocols
- Customer communication
- Time management
- Delivery accuracy
- Service optimization
- Problem solving
- Team collaboration
- Training and mentoring
- Conflict resolution
- Adaptability and flexibility
- Customer service
- Customer interaction
- Problem-solving
- Multitasking and organization
- Courteous and polite demeanor
Timeline
Driver
Enterprise Mobility
09.2024 - 02.2025
Delivery Driver
DoorDash
04.2022 - Current
Food Service Worker
Kamado Ramen
04.2022 - 05.2024
Food Manager
Donatos Pizzeria
04.2021 - 10.2022
Chef
Mangia Italian Resturant
04.2019 - 04.2021
High School Diploma -
University of North Alabama
High School Diploma -
James Clemens High School