Matthew Short
Lawton,MI
Summary
Dynamic Clinical Technician with a proven track record at Airway Oxygen, excelling in patient care and clinical documentation. Leveraged strong problem-solving and relationship-building skills to enhance patient satisfaction and streamline dispatch operations. Developed training materials that improved team efficiency, ensuring compliance with safety protocols and optimal patient outcomes.
Overview
9
9
years of professional experience
Work History
Clinical Technician/Regional Dispatcher/Customer Service Representative
Airway Oxygen/Adapt Health
02.2017 - Current
- Administered respiratory therapy equipment, ensuring compliance with safety and operational protocols.
- Conducted patient assessments to determine appropriate oxygen therapy solutions and device usage.
- Provided ongoing support to patients regarding the operation and maintenance of their respiratory devices.
- Managed inventory of medical supplies, ensuring availability of necessary equipment for patient care.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Facilitated patient education on treatment plans and post-discharge care, fostering better health outcomes.
- Oversaw daily dispatch operations, ensuring compliance with safety regulations and operational guidelines.
- Developed training materials for dispatch procedures to standardize operations across the regional team.
- Ensured adequate staffing levels were maintained at all times to handle fluctuating workloads without compromising service quality.
Education
Bachelor of Science - Exercise Science And Biology
Western Michigan University
Kalamazoo, MI08-2011
Skills
- Patient care
- Clinical documentation
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Decision-making
- Relationship building
- Task prioritization
Timeline
Clinical Technician/Regional Dispatcher/Customer Service Representative
Airway Oxygen/Adapt Health
02.2017 - Current
Bachelor of Science - Exercise Science And Biology
Western Michigan University
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