Lara Civils
Excelsior Springs,MO
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in problem solving.
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Patient-centered and goal-focused Endoscopy Technician offering many years of experience in equipment preparation and maintenance for procedures. Detail-oriented, hardworking technician easily learns new techniques, equipment, and software.
Experienced professional with many years' success in mentoring and developing strong healthcare teams. Talented in assisting with non-invasive and minimally invasive procedures while monitoring patients and upholding highest standards of quality and safety.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
Johnson Controls
Kansas City
06.2023 - 07.2025
- I earned my dispatching certification
- Answering calls inbound
- Customer Service
- Organization is key and knowing where to transfer
- Answering hold up calls and fires are my main jobs
- Critical thinking is extremely important
- Meticulous to detail
- Speaking with Police/Fire dispatch
- Managed incoming calls and dispatched service requests efficiently.
- Monitored real-time job statuses to ensure timely responses.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
GI Technician
North Kansas City Hospital
North Kansas City
02.2021 - 03.2024
- Meticulous detail oriented
- Critical organization skills
- Always have a back up plan
- Customer Service
- GI certified
- OR certified
- Operated endoscopy equipment to assist in gastrointestinal procedures.
- Monitored patient vital signs during procedures for safety and comfort.
- Collaborated with physicians to ensure efficient workflow in the GI lab.
- Assisted in scheduling procedures and managing patient records efficiently.
- Trained new staff on equipment usage and departmental protocols.
- Prepared equipment for examinations and treatments, including cleaning, sterilizing and setting up scopes with appropriate accessories.
- Ordered supplies for endoscopic suite as required.
- Conducted quality assurance checks on equipment regularly.
- Provided post-procedure care by monitoring patient's recovery from sedation, providing comfort measures and educating the patient about the procedure they had undergone.
- Transported and helped patients prior to and following procedures.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Collected and transferred radiographic images and checked for successful transfer.
Float pool Technician
St. Luke's Health System
Kansas City
08.2015 - 09.2020
- OR, Float Pool, Tech certified
- Customer Service
- Floated to 3 out of 4 Health systems
- Detail oriented required
- Organizational skills required
- Critical thinking in high paced environment
- Worked in GI
- Assisted in all AL'S
- Preformed EKGs
- EPIC user
- Accu checks
Float Certified Nursing Assistant
Heartland Health Hospital
Saint Joseph , MO
09.2010 - 09.2013
- Delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Floated to all units
- Completed accu checks, took catheters out, and removed IVs
- Assisted in all ADL's
Business Manager
Body Beautiful Spa
Lansing
06.2004 - 07.2010
- Handled all accounts
- Payroll
- Made schedules
- Customer Service is a must
- Handled money
- Detail originated is a must
- Organizational skills required
- Managed daily operations and staff scheduling for a premier spa environment.
- Coordinated client appointments
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Drove high performance by developing team members.
- Prepared monthly financial statements for review by executive leadership team.
- Implemented safety protocols throughout the workplace to protect employees from harm.
Education
Business Administration
Penn Foster
Arizona City, AZ07.2025
Technical school - Dispatching
Online
08.2024
Associate of Science - Nursing
South Central College
Mankato, MN12-2009
High school diploma -
Platte County High School
Platte City, MO05.2005
Skills
- Computer skills
- Money Handling
- Communication skills
- Medical Office Experience
- Vital Signs
- Office Management
- Schedule management
- Organizational skills
- Nursing
- EMR Systems
- Cleaning Experience
- Supervising Experience
- Hospital Experience
- Patient Care
- Phlebotomy
- Employee Orientation
- Medication Administration
- Experience Administering Injections
- Attention to detail
- Triage
- Multitasking
- Customer service
- Troubleshooting
- Organizational management
- Laboratory Experience
- Venipuncture
- ICU Experience
- Medical Records
- Epic
- Payroll
- Decision Making
- Team collaboration
- Medical terminology
Certification
BLS Certification
Awards
Girl Scouts, 06/01/19, Girl Scout Awards and Volunteer awards
Timeline
Dispatcher/Customer Service
Johnson Controls
06.2023 - 07.2025
GI Technician
North Kansas City Hospital
02.2021 - 03.2024
Float pool Technician
St. Luke's Health System
08.2015 - 09.2020
Float Certified Nursing Assistant
Heartland Health Hospital
09.2010 - 09.2013
Business Manager
Body Beautiful Spa
06.2004 - 07.2010
Business Administration
Penn Foster
Technical school - Dispatching
Online
Associate of Science - Nursing
South Central College
High school diploma -
Platte County High School
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