Summary
Overview
Work History
Education
Skills
References
Timeline
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Matthew Simon

Richboro,PA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience

Work History

Logistics Specialist

XO Tech LLC
01.2022 - 04.2024
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

13M- High Mobility Artillery Rocket System

The United States Army
10.2018 - 09.2021
  • Served as a HIMARS gunner while deployed in support of Operation Freedom's Sentinel (OFS), providing superb performance in execution of precision fires and ammunition resupply operations
  • Provided on-call fire support for friendly forces for more than 100 missions across the theatre
  • Provided 24-hour material-handling support for ammunition valued at over 23 million dollars
  • Received multiple awards and dedications for my performance overseas
  • Was in a leadership position, and had the responsibilities of soldiers below me
  • I provided them motivation, guidance, and support
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules
  • Directed IT infrastructure planning and implementation projects to migrate entire IT infrastructure, including active directory and network tools.

Retail Associate

UPS Customer Center
01.2014 - 01.2017
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
  • Culled knowledge of OSHA safety standards to communicate potential hazards and issues
  • Assisted in loading delivery trucks with prepared packages.

Member Service Representative

The Philadelphia Federal Credit Union
01.2006 - 01.2010
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Reviewed accounts for signs of fraud and turned over details to law enforcement officials
  • Put together and executed loan documents
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Education

Some College (No Degree) in Biology -

Arizona State University

Associate of Applied Science in Computer And Information Sciences -

Community College Of Philadelphia

13M High Mobility Artillery Rocket System Certification in Field Artillery -

Advanced Individual Training

Certification in Medical Training -

Combat Life Saver

Skills

  • Planning
  • First Aid/CPR
  • People skills
  • Leadership
  • Team building
  • Training & Development

References

  • SSG. Ricky A. Montgomery, United States Army, (843) 530-5642, noblemonti357@gmail.com
  • SGT. Daniel A. Alonso, United States Army, (786) 213-1217, dalonso1000@gmail.com
  • Michael B. Klaus, United States Secret Service Agent, (443) 758-4117, Mbklaus@verizon.net

Timeline

Logistics Specialist

XO Tech LLC
01.2022 - 04.2024

13M- High Mobility Artillery Rocket System

The United States Army
10.2018 - 09.2021

Retail Associate

UPS Customer Center
01.2014 - 01.2017

Member Service Representative

The Philadelphia Federal Credit Union
01.2006 - 01.2010

Some College (No Degree) in Biology -

Arizona State University

Associate of Applied Science in Computer And Information Sciences -

Community College Of Philadelphia

13M High Mobility Artillery Rocket System Certification in Field Artillery -

Advanced Individual Training

Certification in Medical Training -

Combat Life Saver

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Matthew Simon