Matthew Sims
Bessemer,AL
Summary
Dynamic professional with a strong customer service focus and proven organizational skills, honed at Bradford. Successfully enhanced program efficiency through effective scheduling and training material development. Adept at data entry and maintaining compliance, while fostering collaboration among team members to elevate service delivery and client satisfaction.
Overview
5
5
years of professional experience
Work History
Program Service Aide
Bradford
Warrior, AL
01.2020 - 12.2020
- Assisted in coordinating program logistics and scheduling for efficient service delivery.
- Provided front-line support to clients, addressing inquiries and resolving issues promptly.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Collaborated with team members to streamline processes, improving workflow efficiency.
- Maintained accurate records of client interactions and service requests for reporting purposes.
- Facilitated communication between departments to ensure alignment on program objectives and initiatives.
- Monitored program compliance with established guidelines, ensuring adherence to quality standards.
- Actively participated in team meetings discussing ways to improve the effectiveness of the programs.
- Maintained confidentiality when handling sensitive client information, adhering to strict privacy standards and policies.
- Organized events and activities that promoted program objectives while engaging participants in meaningful experiences.
Crewman
Firehouse Subs
Spring Hill, FL
01.2016 - 08.2016
- Prepared and assembled sandwich orders according to customer specifications and Firehouse Subs standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety regulations.
- Provided exceptional customer service by greeting patrons, taking orders, and addressing inquiries promptly.
- Operated kitchen equipment safely, including slicers and grills, while adhering to operational protocols.
- Assisted team members in training new employees on best practices for food preparation and customer interaction.
- Collaborated with teammates to improve workflow efficiency during peak service hours.
Education
High School Diploma -
Vestavia Hills High School
Vestavia Hills, AL05-2007
Skills
Customer service focus
Strong organization
Data entry proficiency
Scheduling coordination
Timeline
Program Service Aide
Bradford
01.2020 - 12.2020
Crewman
Firehouse Subs
01.2016 - 08.2016
High School Diploma -
Vestavia Hills High School