Matthew Singleton
Edgewater Park,United States
Summary
-Customer Service Representative with years of experience working in busy environments and fast-paced call centers. Committed to providing prompt, quick and accurate service to large volumes of clients, customers and incoming calls.
- Customer Service Representative that demonstrates professional skills in oral and written communication, active listening and analytical problem-solving skills with proven multitasking abilities.
- Flexible Amusements Attendant with proven customer service skills to meet demands of clients. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
- Team leader with a background in tactical military operations as a member of the USAF Special Forces unit. Skilled in meeting significant challenges, conducting risk assessments, implementing safety protocols and de-escalating potentially dangerous situations. Sharp professional with proactive approach to emergencies.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with a diverse range of customers (domestic/international) in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Crew Chief/Crew Member
Circus Time Amusements
04.2023 - Current
- Provide quality fun, amusement and entertainment (NJ/PA),by making our clients the most important priority (private, public, schools, corporate and professional sports teams)
- Coordinate/communicate with clients when on site to ensure proper execution of operations (placement, rules, policy, laws)
- Safely operate amusement rides and inflatables for hundreds to thousands of patrons of all ages
- Supervise crew members (2-5 ppl) in daily inspections, troubleshooting, and event equipment preparation
- Events: Philadelphia Eagles, Parx Casino (Bristol,PA), Post prom, Project Grad, Township Festivals, Military (JBL McGuire/Ft Dix), Cape May, NJ Coast Guard
Customer Service Representative
Simon & Schuster
09.2021 - Current
- Answer and respond to customer calls and emails (domestic and international) throughout the day providing customer support for the company
- Handle customer complaints/queries, provide appropriate solutions within acceptable timeframe; follow-up to ensure resolution
- Assist with special project (author events, customer portal, automated emailed invoice report,etc...)
- Manage customer information needs, by responding with pertinent product and/or company marketing information
- Communicate with other departments internally and with outside sources to get answers and give quality service to our customers and clients
Warehouse Associate
Simon & Schuster
11.2018 - 09.2021
- Prepared split case and full case orders for shipment by picking, wrapping, and labeling merchandise.
- Replenished stock utilizing RF units to maintain accurate inventory for orders to be fulfilled
- Manually or mechanically loaded and unloaded orders from pallets, skids, platforms, cars, lifting devices, or other transport vehicles to outbound trucks
- Assist with handling outbound rush/bulk orders (Barnes&Nobles, Follett, Amazon, Ingram)
- Train temporary staff during peak seasons
Security Forces Specialist
USAF
05.2013 - 08.2018
- Patrolled grounds to monitor status and safety of premises. Responded to emergency situations quickly, while remaining calm and alert to maintain order and confidence in authority.
- Led, managed, and performed force protection duties to protect personnel and resources. Investigated incidents and wrote detailed reports for superior review.
- Excellent communication skills, both verbal and written. Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently by attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships. Worked flexible hours across night, weekend and holiday shifts.
Education
Associate of Science - Criminal Justice
Ashford University
San Diego, CA05.2013
Bachelor of Science - Computer Engineering
Virginia State University
Petersburg, VA12.2011
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Order / Credit Card Payment Processing (domestic/international/canadian)
- Networking/ Customer Relationship Management (all ages)
- Managing Multiple Tasks
- Problem-Solving Ability
- Crowd Security/Awareness
Timeline
Crew Chief/Crew Member
Circus Time Amusements
04.2023 - Current
Customer Service Representative
Simon & Schuster
09.2021 - Current
Warehouse Associate
Simon & Schuster
11.2018 - 09.2021
Security Forces Specialist
USAF
05.2013 - 08.2018
Associate of Science - Criminal Justice
Ashford University
Bachelor of Science - Computer Engineering
Virginia State University
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