Matthew Singleton
Bronxville,NY
Summary
Garage manager specializing in customer experience enhancement and operational efficiency. Demonstrated success in implementing safety protocols and supervising teams to uphold service standards. Strong leadership abilities combined with a commitment to continuous improvement in service delivery.
Overview
3
3
years of professional experience
Work History
Garage Manager
LAZ Parking
White Plains, NY
08.2025 - Current
- Oversaw daily operations of parking facility to maintain efficiency.
- Coordinated vehicle retrieval and parking assignments to improve customer experience.
- Supervised staff to uphold service standards and enhance customer satisfaction.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Implemented safety protocols for employee and customer protection.
- Trained new employees on procedures and expectations for customer service.
- Monitored equipment functionality to ensure operational readiness.
Parking Attendant
laz
Manhattan, New York
08.2024 - Current
- Executed parking transactions using point-of-sale systems for accurate billing.
- Directed traffic flow to maintain orderliness and safety within parking lot.
- Monitored parking lot for compliance with regulations and safety protocols.
- Provided exceptional customer service to enhance guest experience.
- Managed parking operations to facilitate smooth vehicle flow in assigned area.
- Performed regular inspections of facilities to ensure cleanliness and customer satisfaction.
- Patrolled lot regularly to identify potential security issues or policy violations.
- Enforced rules regarding illegal parking and reported suspicious activities to management.
Garage Supervisor
SP+ Parking
The Bronx, New York
08.2023 - 08.2024
- Supervised daily parking operations and staff scheduling to ensure seamless coordination.
- Managed vehicle entry and exit processes, maintaining smooth traffic flow.
- Trained team members in safety protocols and customer service standards.
- Resolved customer inquiries and complaints, fostering satisfaction and retention.
- Implemented process improvements, boosting operational efficiency and effectiveness.
- Conducted regular inspections of facilities, tools, and equipment for safety compliance.
- Collaborated with other department managers to ensure facility-wide smooth operation.
- Mentored newly hired employees, imparting knowledge of various company programs.
Education
High School Diploma -
Morris Academy For Collaborative Studies
The Bronx, NY06-2009
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSome College (No Degree) -
SUNY Delhi
Delhi, NYSkills
- Vehicle inspection and equipment maintenance
- Team building and staff supervision
- Problem solving and attention to detail
- Effective communication and customer service
- Safety protocols and traffic flow management
- Customer relationship management
- Willingness to learn
Timeline
Garage Manager
LAZ Parking
08.2025 - Current
Parking Attendant
laz
08.2024 - Current
Garage Supervisor
SP+ Parking
08.2023 - 08.2024
High School Diploma -
Morris Academy For Collaborative Studies
Some College (No Degree) -
Southern New Hampshire University
Some College (No Degree) -
SUNY Delhi