Matthew S Leal
Norco
Summary
Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved product functionality, increased client satisfaction and minimized downtime through timely, efficient service.
Overview
13
13
years of professional experience
Work History
Lead Window & Door Field Service Technician
International Window
Corona
01.2024 - Current
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Performed troubleshooting on electronic circuits and systems.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Completed scheduled appointments on time to drive quality service.
- Handled telephone support calls to determine issues and provide solutions.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Completed all necessary paperwork for service calls in a timely manner.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Caregiver
In-Home Supportive Services
03.2022 - 01.2024
- Providing patients with support to improve health safety wellbeing and independence.
- Working according with the values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning and Customer Focus.
- Managed bed turns for patients, which reduced bedsores and improved patients satisfaction.
- Monitored patient schedules, including doctor appointments, exercise routines, medication schedules
Operations Lead
FedEx
07.2019 - 06.2022
- Perform quality checks on products.
- Determine work assignments and procedures.
- Complete production reports to communicate team production level to management.
- Supervise and train employees on job procedures.
- Personnel Management, Labor Analysis, Employee Training
Freight Handler Forklift Operator I
Ceva Logistics
08.2012 - 04.2019
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record-keeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
Education
High School Diploma -
Patriot High School
Jurupa Valley, CA05.2011
Skills
- Bilingual
- Biliterate in English
- Biliterate in Spanish
- Active Listener
- Constructive criticism
- Communicative
- Problem solver
- Customer service
- Quality control
- Team collaboration
- Power tools operation
- Field diagnostics
- Client communication
References
- Johnny Najera, Forklift Operator, Ceva Logistics, (909) 443-0195, Former coworker
- Gilbert Aviña, Operations Lead, Ceva Logistics, (714) 883-4325, MC Brother
- Val Soto, Supervisor, FedEx Supply Chain, (951) 850-9515, valient909@gmail.com, Former Supervisor
- Carlos Huerta, Religious Colleague, Jehovah's Witness, (310) 9898-0343, Congregation Leader
Timeline
Lead Window & Door Field Service Technician
International Window
01.2024 - Current
Caregiver
In-Home Supportive Services
03.2022 - 01.2024
Operations Lead
FedEx
07.2019 - 06.2022
Freight Handler Forklift Operator I
Ceva Logistics
08.2012 - 04.2019
High School Diploma -
Patriot High School