Matthew Smith
Greenvale
Summary
Versatile operations and logistics professional with a strong background in managing warehouse operations and employee engagement initiatives for 10+ years. Expertise in inventory management, process optimization, and training development, contributing to improved operational performance and a collaborative workplace culture.
Overview
12
12
years of professional experience
Work History
Energy Team Member
New York Islanders
Elmont
08.2025 - Current
- Enhanced fan engagement and game-day atmosphere through interactive promotions, crowd participation, and in-game entertainment, fostering a vibrant and immersive experience.
- Collaborated with entertainment, production, marketing, and event operations teams to ensure seamless execution of game-day programming and promotional experiences, optimizing fan enjoyment.
- Assist with the execution of promotional activations including t-shirt tosses, fan contests, crowd interaction segments, and on-ice/game-break entertainment.
- Supported special events by coordinating event setup, engaging guests in promotional activities, and enhancing overall fan experience initiatives.
- Coordinate contestant selection and participation for in-game promotions and interactive entertainment segments.
- Represent the New York Islanders brand professionally while interacting with large audiences in high-energy, fast-paced environments.
Warehouse Operations Manager
Villa Eyewear
Greenvale
08.2023 - Current
- Oversee end-to-end warehouse operations including order fulfillment, inventory control, shipping, invoicing, and distribution.
- Manage inventory for products, packaging, and marketing materials while maintaining organized warehouse systems and accurate stock levels.
- Conducted bi-annual inventory audits and monthly cycle counts, enhancing inventory accuracy and operational efficiency.
- Developed and implemented warehouse training programs, increasing productivity, ensuring safety compliance, and standardizing operational processes.
- Served as primary liaison for European vendors in Italy, Spain, and Germany, managing orders, credits, and product defect resolutions.
- Partner with the Brand Manager to coordinate sales representative sample kits and manage discontinued inventory recalls.
- Contribute to marketing initiatives through newsletter content, brand messaging support, and online engagement campaigns.
- Assist in recruiting and onboarding sales representatives nationwide.
Human Resource Specialist / Recruiter
Amazon.com, Inc.
Remote
01.2022 - 07.2023
- Supported recruitment efforts and enhanced employee relations and workforce engagement initiatives to foster a positive workplace culture.
- Managed employee case management for workers’ compensation and disability leave programs, facilitating timely support and compliance.
- Coordinated onboarding logistics for Amazon’s nationwide Community Together program, ensuring new hires had a seamless transition.
- Conducted weekly payroll audits and timecard reviews for 300+ associates, ensuring compliance and payroll accuracy.
- Collaborated with leadership teams to improve HR processes, workplace safety initiatives, and operational workflows.
Logistics Manager
Amazon Logistics
Queens
09.2020 - 01.2022
- Managed 40+ daily delivery routes, ensuring compliance with safety standards and meeting operational KPIs.
- Coordinated driver scheduling and staffing allocation, optimizing engagement budgeting to enhance operational efficiency.
- Analyzed logistics performance data, delivering reports that identified process improvements and highlighted cost-saving opportunities.
- Led training initiatives across multiple facilities to standardize logistics procedures and improve management performance.
Learning Trainer / PIT Coordinator
Amazon
Staten Island
10.2019 - 09.2020
- Conducted onboarding and operational training for new hires to ensure adherence to company policies and safety standards.
- Led team of 20 training ambassadors to enhance dock operations and foster employee development.
- Performed training audits and updated instructional materials to enhance learning effectiveness.
Receive Dock Associate / Learning Ambassador
Amazon
Staten Island
10.2018 - 10.2019
- Coordinated loading, unloading, and dock operations to streamline workflow and reduce delays.
- Implemented safety protocols that improved workplace security and compliance with regulations.
- Trained associates on operation of forklifts and PIT machinery to ensure safe and efficient use.
Supervisor / Shipment Manager
LEGO Brand Retail
Staten Island
09.2014 - 09.2018
- Managed daily operations for high-volume retail location with 15+ employees, ensuring efficient workflow.
- Conducted staff training and performance evaluations, enhancing team skills and operational effectiveness.
- Coordinated community engagement events and supported customer experience initiatives to strengthen local connections.
- Assisted with new store openings and management staff training.
Education
Bachelor of Professional Studies -
SUNY Old Westbury
05-2026
Associate of Science - Business Administration
County College of Morris
05-2021
Skills
- Customer engagement
- Inventory management
- Data analysis
- Employee training
- Project management
- Effective communication
- Problem-solving
- Relationship building
- Quality assurance
- Account management
Leadership & Volunteerism
- Lions Club International- Long Island Pride Lions Club, 2023-Present
- National Society of Leadership and Success (NSLS), 2021
- Omicron Delta Kappa (ODK)- National Leadership Honor Society, 2025
Timeline
Energy Team Member
New York Islanders
08.2025 - Current
Warehouse Operations Manager
Villa Eyewear
08.2023 - Current
Human Resource Specialist / Recruiter
Amazon.com, Inc.
01.2022 - 07.2023
Logistics Manager
Amazon Logistics
09.2020 - 01.2022
Learning Trainer / PIT Coordinator
Amazon
10.2019 - 09.2020
Receive Dock Associate / Learning Ambassador
Amazon
10.2018 - 10.2019
Supervisor / Shipment Manager
LEGO Brand Retail
09.2014 - 09.2018
Bachelor of Professional Studies -
SUNY Old Westbury
Associate of Science - Business Administration
County College of Morris