Matthew Snage
Suwanee,GA
Summary
Customer service professional with 22+ years of experience in banking, insurance, telecommunications, and retail. Skilled in customer engagement, compliance, and operational support in a full time onsite or hybrid job
Overview
24
24
years of professional experience
4
4
Years of post-secondary education
Work History
Assistant Underwriter
Bass Underwriters
Suwanee, USA
03.2024 - 11.2025
- Prepared new accounts and processed documentation to ensure underwriting processing
- Entered new account data into AIM and ImageRight systems with precision.
- Coordinated with agents to order loss runs and verify policy information.
- Ordered loss runs for agents and for manager review
- Compiled Statements of Value and cataloged all documents for seamless policy management.
- Supported quoting and submission of new online business.
Computer Customer Support Specialist – No Diploma
Lanier Technical College
Cumming, USA
09.2022 - 08.2023
Retail Sales Associate - Seasonal Assignment
Best Buy
Cumming, USA
11.2022 - 12.2022
- Delivered knowledgeable product recommendations servicing with a Customer-Focused Support mindset.
- Processed transactions including purchases, returns, and exchanges while maintaining high productivity.
- Built rapport with customers to promote store loyalty and repeat business.
- Provided basic technical support and insights into Apple product functionality.
- Collaborated with team members to achieve daily sales and high Customer Satisfaction.
- Cross-sold complementary products or services to increase overall transaction value and enhance their experience with upgraded products, driving revenue growth.
Customer Experience Specialist - Customer Experience Center
Renasant Bank
Lawrenceville, USA
03.2021 - 05.2022
- Provided exceptional customer support with Professional Phone Etiquette for financial products and services.
- Resolved service issues promptly while promoting a positive and jovial client experience under deadlines.
- Educated customers on banking products and services to meet financial goals and maintained Service Excellence.
- Provided consultative support to customers while assisting with deposit accounts, debit card products and online banking in compliance with banking compliance.
- Adhered with all customer information security, privacy and confidentiality policies.
Retail Sales Associate
Walmart Inc
Alpharetta, USA
01.2015 - 01.2019
- Delivered outstanding service across multiple general merchandise departments.
- Supported daily sales by Upselling-selling products to contribute to customer retention and service goals.
- Maintained merchandise organization and stock replenishment on a daily basis and during remodel phases too.
- Collaborated across departments to ensure store presentation and efficiency.
- Demonstrated adaptability and teamwork by covering roles during high-volume periods.
- Adapted and assisted in storewide remodel by working flexible hours to fulfill positions.
- Supported department revenue growth by offering bundled or additional solutions during transactions.
- Assisted clients in selecting upgraded products, driving revenue growth and repeat business, bundled or additional solutions.
Assistant Underwriter
Chubb Group
Alpharetta, USA
07.2013 - 12.2014
- Analytically reviewed and evaluated broker submissions according to company guidelines and appetite for Underwriters’ evaluation for Environmental department.
- Assisted underwriters with environmental documentation preparation and workflows.
- Supported account management through effective communication and assignment coordination.
- Daily task prioritization for multiple projects.
- Support duties for Environmental Team. Reviewed and evaluated broker's submissions in accordance with company guidelines and appetite for Underwriters’ evaluation.
Assistant Underwriter
Hanover Insurance
Atlanta, USA
03.2009 - 06.2013
- Provided technical support for underwriting book roll projects and data management.
- Supported Development with underwriters and maintained 18 Excel templates to monitor Performance indicators and results tracking.
- Supported underwriting teams with account maintenance and high attention to detail.
- Conducted online research to assist in the underwriting submissions to problem solve to ensure timely processing.
- Maintained customer accounts and activity records within internal systems.
- Provided support to Underwriters in CRM systems.
- Daily task prioritization for multiple projects, plans, and goals.
Server
Alex T’s Restaurant
Alpharetta, USA
10.2008 - 02.2009
Cartography Production Assistant
Immco Inc.
Alpharetta, USA
09.2007 - 10.2008
Bank Teller
Bank of America
Atlanta, USA
05.2004 - 07.2007
Assistant Underwriter
All Star Underwriters
Atlanta, USA
10.2001 - 03.2004
Education
Bachelor’s - Business Administration
University of Georgia
Bachelor Of Computer Information Systems - No Diploma
Lanier Technical College
Cumming, Georgia 09.2022 - 08/2023
Skills
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft Office Outlook
- Internet research
- Access
- Power Point
- Lotus Notes
- Google Suite
- CAD/CAM software
- Geographical Information Systems (GIS)
- Customer service
- Data entry
- Problem solving
- Team collaboration
- Effective communication
- Policy documentation
- Clerical assistance
- Sales support
- Building strong relationships
- Risk management
- Clerical support
- Microsoft office
- Relationship building
- Research
- Application assessments
- Adaptability and flexibility
- Critical thinking
- Insurance software proficiency
- Written communication
- Interpersonal skills
- Research skills
- Self motivation
- Analytical skills
- Sales techniques
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Decision-making
- Communication skills
- Teamwork
References
Jeff Clark, Vice President Operations, Chubb Group, Inc, 11575 Great Oaks Way, Alpharetta, GA, 30022, (800) 982-9826, Jeff was my boss when I worked as an assistant underwriter when I worked at Chubb Group from 2013-2014.
Self Development
- Georgia Property and Casualty insurance license
- Insurance 21. Personal Insurance concepts
- Six Sigma Yellow Belt Certification at UGA
- Toastmasters International – Public Speaking Development
- Dale Carnegie. Class Coach. 12-week self-improvement course. Leadership Stress Management Speeches Collaboration
Timeline
Assistant Underwriter
Bass Underwriters
03.2024 - 11.2025
Retail Sales Associate - Seasonal Assignment
Best Buy
11.2022 - 12.2022
Bachelor Of Computer Information Systems - No Diploma
Lanier Technical College
09.2022 - 08/2023
Computer Customer Support Specialist – No Diploma
Lanier Technical College
09.2022 - 08.2023
Customer Experience Specialist - Customer Experience Center
Renasant Bank
03.2021 - 05.2022
Retail Sales Associate
Walmart Inc
01.2015 - 01.2019
Assistant Underwriter
Chubb Group
07.2013 - 12.2014
Assistant Underwriter
Hanover Insurance
03.2009 - 06.2013
Server
Alex T’s Restaurant
10.2008 - 02.2009
Cartography Production Assistant
Immco Inc.
09.2007 - 10.2008
Bank Teller
Bank of America
05.2004 - 07.2007
Assistant Underwriter
All Star Underwriters
10.2001 - 03.2004
Bachelor’s - Business Administration
University of Georgia