Matthew Snyder
Albuquerque,NM
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Community Support Worker
Heart & Soul of NM
06.2025 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped clients navigate social services system and access needed resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Coordinated with different service providers to meet clients' individual needs.
Office Supervisor
University of New Mexico Hospital
12.2019 - 02.2025
- Oversee departmental operations, ensuring compliance with Patient-Centered care standards. Supervise staff, manage resources, and maintain fiscal accuracy.
- Develop efficient organizational structure, supervise employees - select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives.
- Operate and maintain a variety of office equipment.
- Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records.
- Foster interdepartmental relationships, serving as liaison. Coordinate staff training, promote quality service, and implement continuous improvement initiatives.
- Ensure meticulous maintenance of medical records, accurate patient billing, and proper inventory management, upholding confidentiality and operational excellence.
- Ensure an adequate stock of supplies and proper functioning and inventory of equipment.
- Perform a variety of routine word processing and clerical duties as necessary.
- Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures.
- Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
- Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement.
- Handle cash and cash related transactions; record transactions and balance cash fund; maintain and monitor fiscal activities for assigned department.
- Responsible for the accuracy of the Master Schedule, bumps, and cancellations, if applicable
Outpatient Clerk
University of New Mexico Hospital
08.2009 - 12.2019
- Facilitated patient admission/discharge, enhancing process efficiency and satisfaction.
- Managed cash transactions accurately, ensuring balanced registers and streamlined operations.
- Delivered exceptional service, resolving inquiries and improving patient experience.
- Collected and verified patient data, maintaining accurate records and appointment scheduling.
- Coordinated insurance verifications, optimizing patient eligibility and authorization processes.
- Streamlined admission and discharge processes, enhancing patient experience and operational efficiency at University of New Mexico Hospital.
- Provided exceptional customer service, addressing inquiries and resolving issues for patients, families, and internal stakeholders.
Education
High School Diploma -
Larimore High School
Larimore, ND05-1996
Skills
- Behavioral support
- Harm Reduction Approach
- Individualized support
- Client advocacy
- Life skills training
- Recreational activities
- First aid and CPR
- Housing assistance
- Health promotion
- Motivational Interviewing II
- Handle With Care
- Client needs assessments
Certification
- FEMA Certifications
- Safe Driver Certification
- CPR Certification
- CSW Certification
- Handle With Care Certification
Timeline
Community Support Worker
Heart & Soul of NM
06.2025 - Current
Office Supervisor
University of New Mexico Hospital
12.2019 - 02.2025
Outpatient Clerk
University of New Mexico Hospital
08.2009 - 12.2019
High School Diploma -
Larimore High School