Matthew Spann
Sanford,FL
Summary
Proven track record in enhancing customer satisfaction and driving sales revenue, as demonstrated at Best Buy through innovative solutions and strategic promotional initiatives. Skilled in product knowledge and technology trends, with a knack for building strong client relationships. Excels in customer service and problem-solving, ensuring efficient account management and client retention at Paylocity.
Overview
9
9
years of professional experience
Work History
Truck Runner
Gibson Truck World
07.2024 - Current
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Ran errands for various employees throughout company.
Remote Sales Advisor
Best Buy
04.2022 - 05.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Built relationships with customers to encourage repeat business.
Sony Experience Expert
Best Buy
04.2019 - 05.2022
- Supported seasonal marketing campaigns by creating eye-catching visual merchandising displays that aligned with brand guidelines.
- Developed innovative solutions for unique customer needs or challenges that led to increased satisfaction scores.
- Increased sales revenue through the development and implementation of strategic promotional initiatives.
- Delivered exceptional customer service by promptly addressing concerns and providing knowledgeable guidance on products and services.
Amazon Alexa Expert
Best Buy
04.2017 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Client Services Account Manager
Paylocity
04.2015 - 01.2016
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Streamlined account management processes for improved efficiency and client retention.
- Resolved complex issues swiftly by coordinating with internal departments and external partners.
Education
N/A - Business Marketing And Management
Seminole State College of Florida
Sanford, FLN/A - Business Administration And Management
Monmouth University
West Long Branch, NJSkills
- Customer Service
- Retail and Remote Sales
- Product Knowledge
- Technology Trends
Timeline
Truck Runner
Gibson Truck World
07.2024 - Current
Remote Sales Advisor
Best Buy
04.2022 - 05.2024
Sony Experience Expert
Best Buy
04.2019 - 05.2022
Amazon Alexa Expert
Best Buy
04.2017 - 04.2019
Client Services Account Manager
Paylocity
04.2015 - 01.2016
N/A - Business Marketing And Management
Seminole State College of Florida
N/A - Business Administration And Management
Monmouth University