Matthew Splaine
Leicester,MA
Summary
A highly motivated worker with exceptional social skills, communication abilities and a customer service background. Strong and collaborative leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CIP/Management Trainee
F.W. Webb Company
04.2024 - 10.2024
- Create or update operational processes and procedures
- Participate in CIP-led audits of branches
- Review matrix and complete reports for managers
- Multitask and assist in every position during daily branch operations
Sales Consultant
Diamond Chevrolet
07.2023 - 09.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Followed up with existing customers to provide additional support.
Relationship Banker I
Webster Five
10.2021 - 06.2023
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Online Pickup Associate
Walmart
09.2019 - 06.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication.
Education
Bachelor of Science - Business Administration, Communications
Worcester State University
Worcester, MA08.2023
Skills
- Time Management
- Operations Management
- Project Management
- Office 365
- Quality Control
- Conflict Resolution
- Film and Digital Photography
- Multitasking Abilities
- Leadership
Certification
- PMP - Project Management Professional Certification, Currently Enrolled
Timeline
CIP/Management Trainee
F.W. Webb Company
04.2024 - 10.2024
Sales Consultant
Diamond Chevrolet
07.2023 - 09.2023
Relationship Banker I
Webster Five
10.2021 - 06.2023
Online Pickup Associate
Walmart
09.2019 - 06.2021
Bachelor of Science - Business Administration, Communications
Worcester State University
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