Matthew Stevens
Weeki Wachee,FL
Summary
Results-driven Quality Assurance and Systems Manager with expertise in system updates, troubleshooting, and process improvement. Committed to enhancing operational efficiency through effective inventory management and strong customer relationship skills.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Quality Assurance / Systems Manager
Walmart Inc.
Brooksville, Florida
09.2024 - Current
- Managed system updates and software installations for operational efficiency.
- Provided technical support to team members and resolved system issues promptly.
- Collaborated with cross-functional teams to ensure seamless technology integration.
- Oversaw inventory management systems to maintain accurate stock levels.
- Implemented process improvements to streamline workflow and reduce downtime.
- Assisted in troubleshooting hardware malfunctions to minimize disruptions.
- Trained staff on new technologies and software applications.
Asset Protection / Environmental Health & Safety
Walmart Inc.
Brooksville, Florida
05.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Quality Assurance Associate
Walmart Inc.
Brooksville, Florida
10.2020 - 05.2023
- Conducted quality audits on merchandise to ensure compliance with company standards.
- Implemented corrective actions to address identified quality issues in products.
- Collaborated with cross-functional teams to enhance product quality and safety measures.
- Documented inspection results and maintained accurate records of quality assessments.
- Trained new associates on quality assurance protocols and procedures for inventory management.
- Investigated previously disputed records for accuracy and compliance.
Education
High School Diploma -
American High School
Lansing, IL05-2017
Skills
- System updates
- Troubleshooting systems
- Software installations
- Inventory management
- Process improvement
- Customer relationship management
- Compliance documentation
Certification
Yellow Belt Six Sigma - Kennesaw State University
Timeline
Quality Assurance / Systems Manager
Walmart Inc.
09.2024 - Current
Asset Protection / Environmental Health & Safety
Walmart Inc.
05.2023 - 09.2024
Quality Assurance Associate
Walmart Inc.
10.2020 - 05.2023
High School Diploma -
American High School