Matthew Strachan

• I was part of the hiring process and trained and mentored new hires ensuring the work was evenly spread among coworkers
• I handled and oversaw the daily general maintenance and ensured everything was done to a high standard.
• I am the head mechanic and am very mechanically inclined.
• I have exceptional welding experience.
• I worked the cash registers and directly delt with customers, customer complaints or concerns, as well as head of sales.
• I opened and closed thoroughly and to completion.
• I aided in record and data keeping as well as minor book work for the business.
• I aided in scheduling of coworkers to ensure that everyone's needs were met and satisfied.
• I did landscaping and upkeep as Family Go Karts is an outdoor go kart track.
• I have exceptional problem solving skills when things go wrong or are unexpected.

I looked after, maintained, and managed nearly every aspect of the self service Autospa car wash.

I was in sales and selling wash cards requiring interaction with customers as well as computers and cash registers.

I did regular maintenance as well as some major repairs or replacements.

I worked alone most of the time but I do work well with others, and got along well and coordinated with other managers discussing what was needed to help the Autospa run smoothly.

• Managed daily operations of car wash and detailing services.
• Maintained cleanliness and organization of work areas and tools.
• Assisted in inventory management of cleaning supplies and materials.
• Developed customer service strategies to enhance client satisfaction.
• Implemented quality control measures for service consistency.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership during times of organizational change or crisis situations.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Provided friendly customer service in a fast-paced environment.
• Prepared food items according to safety and quality standards.
• Operated kitchen equipment efficiently during busy shifts.
• Maintained cleanliness and organization of workstations and dining areas.
• Collaborated with team members to ensure smooth operations.
• Handled cash transactions accurately at the register.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Served food quickly for positive guest experiences.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Resolved customer complaints in a professional manner.
• Interacted pleasantly with guests to deliver quality customer service.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Took orders from patrons and input selections into store computer system.
• Drove team success by quickly completing assigned tasks.