Open To Work
MATTHEW STRAHL
Summary
I am a CompTIA A+ certified professional looking to break into IT after building a career in customer service. While I am new to the technical field, I have spent my personal time studying networking and virtualization and am eager to apply that knowledge in a hands-on Help Desk role. I am a dedicated learner who values clear communication and is ready to work hard, learn from experienced technicians, and grow within a fast-paced support environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Staff
Pindustry
06.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction in fast-paced environment
- Managed front-facing operations, efficiently resolving customer concerns and enhancing overall experience
Crew Member to Apprentice
Chipotle Mexican Grill
03.2023 - 06.2025
- Led operations including scheduling, sales planning, and team management
- Led operations for scheduling, sales planning, team management to ensure smooth daily functioning
- Enhanced store performance while ensuring high levels of guest satisfaction
Data Entry / Customer Support
National Medical Supply
01.2022 - 03.2023
- Managed patient healthcare records to ensure accuracy for Medicare/Medicaid clients, supporting regulatory compliance
- Delivered customer support while safeguarding sensitive information, adhering to regulatory standards
Skills
- Windows, macOS, and Linux
- VMware and VirtualBox
- Active Directory and user management
- Group policy and DNS
- TCP/IP protocols and ports
- SOHO configuration and troubleshooting
- Hardware and software support
- Mobile device management
- Printer setup and maintenance
- Security and access control
- Threat detection and secure authentication
- IT operations and documentation
- Change management processes
- System maintenance strategies
- Communication skills
- Time management techniques
- Computer literacy
- Customer relations
- Leadership in customer service
Projects
Active Directory Virtualization Lab, VirtualBox (macOS Host), Built and configured a Type 2 hypervisor environment using VirtualBox on macOS to deploy a Windows 10 Pro virtual machine, Installed and configured Active Directory Domain Services (AD DS), promoting the system to a Domain Controller, Created and managed domain users, groups, and organizational units (OUs) to simulate a business environment, Configured DNS services and verified domain name resolution for client connectivity, Assigned static IP addresses and configured network settings to support domain infrastructure, Joined client machines to the domain and validated authentication and access control functionality, Implemented Group Policy Objects (GPOs) to enforce security settings and user restrictions, Performed account management tasks including password resets, account lockouts, and permission updates, Troubleshot connectivity, authentication, and directory service issues using standard IT methodologies
Certification
- CompTIA A+
- MedCerts IT Helpdesk Administrator Certificate of Completion
- CompTIA Network+, 05/20/2026
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteHybridRemoteSalary Range
$60000/yr - $645000000/yrTimeline
Concierge Staff
Pindustry
06.2025 - Current
Crew Member to Apprentice
Chipotle Mexican Grill
03.2023 - 06.2025
Data Entry / Customer Support
National Medical Supply
01.2022 - 03.2023