Matthew Sullivan

I began as a Tier 1 Desktop Support Technician at Summit Materials, providing frontline technical support across multiple operating companies. In July 2020, I was promoted to Lead Support Technician. My current responsibilities include managing support ticket routing, coordinating onsite assignments, training new Support department hires, and assisting with process development. I also handle network account provisioning and terminations company-wide, lead Support project coordination, and provide onsite support for Continental Cement’s Hannibal location as needed.

I began as a Help Desk Technician, providing frontline phone-based technical support for affiliate banks and serving as the lead technician for mobile device support, overseeing ordering, configuration, and troubleshooting for approximately 600 users. Following the merger of the Help Desk and Client Services departments, I expanded my role to include field PC technician responsibilities. I primarily supported branch locations in Sedalia, MO, while also assisting with technical support at Central Bank, Jefferson Bank, and Central Technology Services.

I started as a Driver, delivering and setting up copy machines, maintaining the warehouse and delivery truck. I was later promoted to Refurbishing Technician, where I rebuilt and cleaned used copy and fax machines, managed inventory, and kept the shop organized. After our new driver left, I took on both roles to ensure smooth operations.