Matthew Sutton
Medford ,NJ
Summary
Dynamic leader with extensive experience at Citizens Bank, excelling in branch operations management and customer service. Proven track record in enhancing customer satisfaction, mentoring staff for peak performance, and strengthening client relationships. Skilled in coaching and time management, achieving significant improvements in productivity and customer engagement.
Overview
11
11
years of professional experience
Work History
Branch Manager
Citizens Bank
Sicklerville, NJ
09.2023 - Current
- Frequently assessed branch performance relative to KPIs.
- Enhanced service quality leading to improved customer satisfaction surveys.
- Directed daily operations to boost productivity.
- Ensured positive customer engagement, achieving high satisfaction rates.
- Enhanced connections with major clients, ensuring sustained collaborations.
Multi-Site Assistant Branch Manager
Citizens Bank
Medford, NJ
11.2020 - 09.2023
- Oversaw operations across multiple branches.
- Supervised staff to enhance skills and meet daily goals.
- Mentored new employees, enhancing retention rates.
- Developed strong relationships with account holders through periodic engagement.
- Aided in meeting branch sales targets by pinpointing cross-selling prospects.
Assistant Branch Manager
Citizens Bank
Marlton, NJ
06.2020 - 11.2020
- Enhanced staff capabilities and skill sets.
- Enhanced branch atmosphere through meticulous cleanliness and organization.
- Managed staff rosters to ensure adequate staffing levels during busy periods.
- Enhanced workflows for higher efficiency.
Relationship Banker
Citizens Bank
Medford, NJ
01.2019 - 06.2020
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Universal Banker
Citizens Bank
Medford, NJ
01.2017 - 01.2019
- Opened various account types including checking, savings, and money market, and referring customer to the appropriate business line partners.
- Processed check cashing, deposit acceptance and withdrawal transactions within set limits.
- Ensured compliance with federal and state regulations during branch operations.
- Enhanced customer satisfaction through tailored banking solutions.
Member Service Supervisor
BJ's Wholesale Club
Voorhees, NJ
03.2015 - 01.2017
- Expanded credit card cross-selling for pre-approved members.
- Processed club members merchandise returns.
- Oversaw performance of club memberships and implemented necessary adjustments.
- Managed secure storage for high-value merchandise.
Front Line Supervisor
BJ's Wholesale Club
Voorhees
11.2014 - 03.2015
- Coached cashiers on effective credit card sales techniques.
- Reduced workplace accidents through the implementation of safety policies, procedures, and training programs.
- Supervised cashier and self-checkout processes.
Cashier
BJ's Wholesale Club
Voorhees
06.2014 - 11.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Processed cash, check, and credit card payments with high accuracy levels.
- Assisted customers in completing purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Eastern Regional High School
Voorhees, NJSkills
- Branch operations management
- Customer service
- Customer rapport building and networking
- Coaching and mentoring
- Client relationship management
- Training and development
- Excellent time management skills
Timeline
Branch Manager
Citizens Bank
09.2023 - Current
Multi-Site Assistant Branch Manager
Citizens Bank
11.2020 - 09.2023
Assistant Branch Manager
Citizens Bank
06.2020 - 11.2020
Relationship Banker
Citizens Bank
01.2019 - 06.2020
Universal Banker
Citizens Bank
01.2017 - 01.2019
Member Service Supervisor
BJ's Wholesale Club
03.2015 - 01.2017
Front Line Supervisor
BJ's Wholesale Club
11.2014 - 03.2015
Cashier
BJ's Wholesale Club
06.2014 - 11.2015
High School Diploma -
Eastern Regional High School