Hi, I’m
Matthew Swisher
Findlay,Ohio
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
years of professional experience
Work History
PUR Cosmetics
Sales and Education Specialist
2017.06 - Current (7 years & 3 months)
Job overview
- Organized and stocked products, ensuring efficient daily operations
- Scheduled special events contributing to sales growth
- Oversaw sales goals and business reports to meet company targets
- Implemented visual merchandising in compliance with company standards
- Expanded customer base through outstanding customer service.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
- Achieved or exceeded company-defined sales quotas.
I.T. Cosmetics
Sales Specialist
2016.12 - Current (7 years & 9 months)
Job overview
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Ulta Beauty
Prestige Manager
2007.07 - 2016.09 (9 years & 2 months)
Job overview
- Managed daily operations of the cosmetics department, including opening and closing procedures
- Implemented department resets, planograms, and new product cut-ins within established time constraints.
- Cultivated a loyal customer base through personalized consultations that emphasized attentive listening skills and expert product recommendations tailored to individual needs.
- Analyzed store performance metrics regularly to identify areas for improvement and implement necessary adjustments to meet goals.
- Managed inventory levels effectively, ensuring optimal stock availability while minimizing excess or obsolete items.
- Oversaw daily operations of the prestige department, including staff scheduling, budget management, and visual merchandising.
Education
Troy High School , Troy, Ohio
General Educational Development Degree
06.2006
Skills
- Strong knowledge of cosmetic and skincare products
- Sales and customer service expertise
- Training and team management
- Visual merchandising
- Event planning and execution
- Relationship Building
- Strategic Planning
- Customer Service
- Market Analysis
- Communication
- Team Collaboration
- Leadership trained
- Online Teaching
- Staff Training
- Performance Evaluations
- Vendor Relations
Volunteer Experience
Volunteer Performer, The Rubi Girls 501C3 Non-Profit
02/01/14 - Present
Raised funds for charities, including The Aids Resource Center
Supported local businesses
Helped with college scholarships.
Timeline
Sales and Education Specialist
PUR Cosmetics
2017.06 - Current (7 years & 3 months)
Sales Specialist
I.T. Cosmetics
2016.12 - Current (7 years & 9 months)
Prestige Manager
Ulta Beauty
2007.07 - 2016.09 (9 years & 2 months)
Troy High School
General Educational Development Degree
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