Matthew Tan
Tampa
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
5
5
years of professional experience
Work History
Lead Barista
Three Oaks Hospitality
01.2025 - Current
- Developed new coffee recipes and seasonal menus to enhance customer experience and engagement.
- Trained and mentored junior baristas in beverage preparation and customer service techniques.
- Implemented efficient workflow processes, reducing wait times during peak hours while maintaining service quality.
- Managed daily operations, ensuring quality standards for coffee and food service were consistently met.
Team Lead
Panera Bread
01.2024 - 01.2025
- Led team meetings to enhance communication and align on project objectives.
- Assisted in training new team members on operational procedures and best practices.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Cinemark Theaters
03.2021 - 12.2023
- Managed daily operations, ensuring optimal guest experience and satisfaction.
- Oversaw staff training programs, enhancing team performance and service quality.
- Led safety compliance efforts, ensuring adherence to industry standards and regulations.
- Implemented inventory control measures, reducing waste and improving supply chain efficiency.
Bartender
Whole Foods Market Inc
01.2020 - 07.2020
- Crafted innovative cocktail recipes, enhancing customer experience and driving repeat business.
- Trained new bartenders on drink preparation and customer service best practices, improving team efficiency.
- Managed inventory levels and ordered supplies, ensuring bar remained stocked with essential ingredients.
- Provided exceptional customer service, addressing inquiries and resolving issues to maintain high satisfaction rates.
Education
Dougherty Valley High School
San Ramon, CABachelor of Arts - Film And Video Production
San Francisco State University
San Francisco, CA12-2021
Skills
- Cleanliness standards
- Adaptability to change
- Residential customer service
- Attention to detail
- Conflict resolution
- Quality control
- Metadata creation
Timeline
Lead Barista
Three Oaks Hospitality
01.2025 - Current
Team Lead
Panera Bread
01.2024 - 01.2025
Assistant Manager
Cinemark Theaters
03.2021 - 12.2023
Bartender
Whole Foods Market Inc
01.2020 - 07.2020
Dougherty Valley High School
Bachelor of Arts - Film And Video Production
San Francisco State University
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