Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
22
22
years of professional experience
Work History
Sales Account Manager
Keurig Dr Pepper, Inc.
10.2009 - 10.2023
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Developed sales strategy based on research of consumer buying trends and market conditions.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Anticipated clients' needs by staying in touch on regular basis.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Managed accounts to retain existing relationships and grow share of business.
Assistant Grocery Manager
Kroger
07.2001 - 03.2009
Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.