Matthew Tate
Oxford,MI
Summary
Dynamic Sr Assistant Manager at Discount Tire with a proven track record in operations management and staff development. Expert in customer relationship management, enhancing satisfaction through strategic problem-solving and effective team leadership. Successfully implemented continuous improvement strategies, boosting operational efficiency and fostering a collaborative work environment.
Overview
25
25
years of professional experience
Work History
Sr Assistant Manger
Discount Tire
03.2003 - Current
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Spearheaded the adoption of new technologies to improve overall operations and efficiency.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Tire and Lube Technician
Muffler Man
Lake Orion, MI
04.2000 - 05.2003
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Education
High School Degree -
Lake Orion High School
Lake Orion, MI2003
Skills
- Store cleaning
- Staff training and development
- Customer relationship management
- Operations management
- Inventory control
- Staff scheduling
- Customer service
- Problem-solving
- Time management
- Team leadership
- Team motivation
- Strategic thinking
- Money handling
- Workplace safety compliance
- Customer relations
- Task delegation
- Product and service sales
- Inventory management
- Policy enforcement
Timeline
Sr Assistant Manger
Discount Tire
03.2003 - Current
Tire and Lube Technician
Muffler Man
04.2000 - 05.2003
High School Degree -
Lake Orion High School