Matthew Taylor
Weatherford,TX
Summary
Adept Computer Technician with a proven track record at Weatherford Independent School District, enhancing workflow capabilities and customer satisfaction through expert troubleshooting and efficient problem-solving. Skilled in hardware and software installations, coupled with exceptional customer service, significantly reduced response times. Demonstrates a strong ability to communicate technical information clearly, fostering improved productivity and client relations.
Overview
23
23
years of professional experience
Work History
Computer Technician
Weatherford Independent School District
Weatherford, TX
10.2001 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Documented changes and actions in computer-based tracking system.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
South Plains College
Levelland, TXComputer Networking
CCI Training Center, Inc. - Arlington
Arlington, TXHigh School Diploma -
Levelland High School
Levelland, TX06.1992
Skills
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- Software Installation
- Hardware Installation
- Device configuration
- Customer Service
- Hardware Repair
- Hardware troubleshooting
- Software Updates
- Printers and Peripherals Installation
- Technical Support
- Printer setup
- Remote Support
- System diagnostics
- Email account set up
- Help Desk Support
- Relationship Building
- Network Troubleshooting
- Remote Troubleshooting
- Parts Replacement
- Computer Networking
- Laptop Servicing
- Operating System Configuration
- Memory Installation
Timeline
Computer Technician
Weatherford Independent School District
10.2001 - Current
South Plains College
Computer Networking
CCI Training Center, Inc. - Arlington
High School Diploma -
Levelland High School