Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Taylor

Weatherford,TX

Summary

Adept Computer Technician with a proven track record at Weatherford Independent School District, enhancing workflow capabilities and customer satisfaction through expert troubleshooting and efficient problem-solving. Skilled in hardware and software installations, coupled with exceptional customer service, significantly reduced response times. Demonstrates a strong ability to communicate technical information clearly, fostering improved productivity and client relations.

Overview

23
23
years of professional experience

Work History

Computer Technician

Weatherford Independent School District
10.2001 - Current
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Restored data on computers and office machines.
  • Assisted customers with technical support inquiries.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
  • Documented changes and actions in computer-based tracking system.
  • Configured systems according to prescribed software and hardware frameworks.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Education

South Plains College
Levelland, TX

Computer Networking

CCI Training Center, Inc. - Arlington
Arlington, TX

High School Diploma -

Levelland High School
Levelland, TX
06.1992

Skills

  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • Software Installation
  • Hardware Installation
  • Device configuration
  • Customer Service
  • Hardware Repair
  • Hardware troubleshooting
  • Software Updates
  • Printers and Peripherals Installation
  • Technical Support
  • Printer setup
  • Remote Support
  • System diagnostics
  • Email account set up
  • Help Desk Support
  • Relationship Building
  • Network Troubleshooting
  • Remote Troubleshooting
  • Parts Replacement
  • Computer Networking
  • Laptop Servicing
  • Operating System Configuration
  • Memory Installation

Timeline

Computer Technician

Weatherford Independent School District
10.2001 - Current

South Plains College

Computer Networking

CCI Training Center, Inc. - Arlington

High School Diploma -

Levelland High School
Matthew Taylor