Matthew Taylor
Weatherford,TX
Summary
Adept Computer Technician with a proven track record at Weatherford Independent School District, enhancing workflow capabilities and customer satisfaction through expert troubleshooting and efficient problem-solving. Skilled in hardware and software installations, coupled with exceptional customer service, significantly reduced response times. Demonstrates a strong ability to communicate technical information clearly, fostering improved productivity and client relations.
Overview
23
23
years of professional experience
Work History
Computer Technician
Weatherford Independent School District
2001.10 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
- Documented changes and actions in computer-based tracking system.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
South Plains College
Levelland, TXComputer Networking
CCI Training Center, Inc. - Arlington
Arlington, TXHigh School Diploma -
Levelland High School
Levelland, TX06.1992
Skills
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- Software Installation
- Hardware Installation
- Device configuration
- Customer Service
- Hardware Repair
- Hardware troubleshooting
- Software Updates
- Printers and Peripherals Installation
- Technical Support
- Printer setup
- Remote Support
- System diagnostics
- Email account set up
- Help Desk Support
- Relationship Building
- Network Troubleshooting
- Remote Troubleshooting
- Parts Replacement
- Computer Networking
- Laptop Servicing
- Operating System Configuration
- Memory Installation
Timeline
Computer Technician
Weatherford Independent School District
2001.10 - Current
South Plains College
Computer Networking
CCI Training Center, Inc. - Arlington
High School Diploma -
Levelland High School
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