Matthew Terry
Clemmons,NC
Summary
A results driven Director of Operations with over 25 years of successful retail management possessing extensive experience in both Big Box and Multi-Unit retail environments. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Lowes Home Improvement Stores
Lexington, NC
08.2020 - Current
- Motivate and train 15+ employees to maximize team productivity.
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhance operational performance and reduce labor expenses by developing and optimizing standard practices.
- Encourage and promote ideas aligned to business needs and benefits.
- Unload arriving product stock and moved to store display areas for proper placement
- Maintain current knowledge of shelf planograms and end cap plans to merchandise products.
- Monitor deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Monitor employee performance and offer mentoring and leadership to improve any deficiencies.
- Forklift certified
Physician Support Coordinator & Stats Analyst
Washington Regional Medical Center
Fayetteville, AR
08.2018 - 07.2020
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 425 bed facility, providing guidance and leadership to over 3000 employees across several departments.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Developed strong relationships with hospital physician staff as well as local clinics to ensure compliance with all medical records
- Coordinated efforts between MR dept and Coding Dept to ensure compliance with physician orders to meed proper billing requirements from Medicaid and various insurance companies.
- Improved average outstanding billing inquiries from +$4,000,000 to under $1,000,000 directly as improved relationships with physician community regarding coding errors.
- Analyzed hospital data related to patient stats and staffing and created reports for use by executive team and various departments based on analyzed data.
GENERAL MANAGER
TOYS R US
Winston Salem, NC
07.2015 - 06.2018
- Responsible for overseeing sales, customer service, inventory control, merchandising, and staffing
- Supervisor of 40 employees and 100+ during holiday season with direct supervision of 2 Assistant store managers and 5 department supervisors
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- 8 Million annual sales volume
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- 12 BP reduction in shrink in 2016
- Top 10% of company in turnover results
- Internal promotion rate top 20% in company with 1 ASM promoted to General Manager in 2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
REGIONAL DIRECTOR
DOLLAR GENERAL
Winston Salem, NC
02.2012 - 06.2015
- Served as liaison between field management team and Store Support Center in Nashville, TN
- Directly managed 10 District Managers with total area consisting of 180+ store units and over 1300 employees with annual sales exceeding $350M dollars
- Reviewed and analyzed financial and operational reports including but not limited to: monthly P&L statements, customer experience data, inventory tracking, shrink reports, payroll, training, and multiple sales reports
- Conducted regular market visits to all District Managers to ensure proper training and representation of company brand across their respective markets
- Ensured inventory levels and shrink objectives achieved and maintained throughout Market,
- Coordinated and maintained relationships with outside vendors responsible for region
- Reduced shrink in first year by 29 BP which led division and top 10 in company
- 2 year stack shrink reduction of 43 BP
- Internal promotion rate of 80% at DM level was among highest in company
- 2 DM's promoted to Regional Director during tenure
- Maintained 5%+ sales comps each of 3 years in role
DISTRICT MANAGER
DOLLAR GENERAL
St. Augustine, FL
07.2006 - 02.2012
- Responsible for overseeing sales, staffing, training, inventory control, merchandising, and staffing of 18+ retail stores with 200+ employees and $30M in annual sales
- Hire, train, and supervise store managers while providing them with tools needed to meet and exceed performance goals
- Coordinated and maintained relationships with vendors for daily operations as well as heavy promotional events like Daytona 500
- Developed and promoted 4 store managers to district manager position within company
- Maintained 5% sales comps all 6 years in role with double digit comp increases in 2010 and 2011
- 77% internal promotion rate at store manager level over 6 year period
- Created merchandising team instrumental in developing SMART team as designated by executive leadership team
- These teams were key in helping to develop store teams on proper merchandising and enhancing company brand
- Best in class in customer service based on reporting data from outside source including highest standards and in stock execution in division
Education
GENERAL - BUSINESS AND MATH
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
1994
GENERAL BUSINESS -
DELTA STATE UNIVERSITY
Cleveland, MS1992
Skills
- MS Office Proficient
- Strategic problem solver and critical thinker
- Results driven
- Business Impact Analysis
- Succession Planning
- Conflict Resolution
- Performance Monitoring and Evaluation
- Operational Efficiency and Safety
- Hiring and Onboarding
- Management Training
Timeline
Operations Supervisor
Lowes Home Improvement Stores
08.2020 - Current
Physician Support Coordinator & Stats Analyst
Washington Regional Medical Center
08.2018 - 07.2020
GENERAL MANAGER
TOYS R US
07.2015 - 06.2018
REGIONAL DIRECTOR
DOLLAR GENERAL
02.2012 - 06.2015
DISTRICT MANAGER
DOLLAR GENERAL
07.2006 - 02.2012
GENERAL - BUSINESS AND MATH
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
GENERAL BUSINESS -
DELTA STATE UNIVERSITY