Matthew Teubner
Lebanon,MO
Summary
Experienced store manager recognized for strong leadership and problem-solving skills. Proven ability to train and mentor staff while optimizing store operations to achieve higher customer satisfaction and sales growth.
Overview
9
9
years of professional experience
Work History
Store Manager
Genuine Parts Co. - NAPA Auto Parts
Lebanon, MO
10.2021 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels and conducted regular audits to optimize stock availability.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed effective merchandising strategies to enhance product visibility and sales.
- Implemented process improvements that reduced operational costs and increased efficiency.
- Collaborated with corporate teams to align local marketing efforts with overall business objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Oreilly Auto Pats
Lebanon, MO
10.2018 - 10.2021
- Analyzed sales trends to inform strategic decisions for promotions and inventory management.
- Fostered a positive team environment through regular coaching sessions and feedback initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Person
Oreilly Auto Pats
Lebanon, MO
09.2016 - 10.2018
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Conducted product demonstrations, effectively showcasing features and benefits to increase sales.
- Collaborated with team members to create promotional strategies, driving seasonal sales growth.
- Analyzed sales data to identify trends, informing inventory management and marketing approaches.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
Education
High School Diploma -
Lebanon High School
Lebanon, MO05-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Training and mentoring
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- POS systems
Timeline
Store Manager
Genuine Parts Co. - NAPA Auto Parts
10.2021 - Current
Store Manager
Oreilly Auto Pats
10.2018 - 10.2021
Sales Person
Oreilly Auto Pats
09.2016 - 10.2018
High School Diploma -
Lebanon High School