Overview
Summary
Work History
Education
Skills
Certification
Timeline
Generic

Matthew T. Gilley

Port Orange,FL

Overview

21
21
years of professional experience
1
1
Certification

Summary

Results-driven professional focused on operational performance and customer service. Developed and maintained long-term client relationships through effective problem-solving and communication skills. Committed to advancing organizational objectives and contributing to team success with dedication.

Work History

Office Manager

Integrity Air and Heat
04.2019 - 09.2026
  • Managed inbound/outbound calls, addressing routine and escalated issues to ensure customer satisfaction
  • Inbound/outbound calling, Handling routine and escalated issues
  • Processed warranty issues and filed claims for clients, facilitating timely resolutions

Relationship Specialist II

Florida Community Bank
07.2017 - 04.2019
  • Opened 240 new accounts totaling 9,383,000 in total deposits between Q4 2018 and Q1 2019
  • Opened 135 new accounts totaling 5,133,076 in deposits in Q1 2019
  • Achieved 1.1 million in new DDA deposits in Q4 2018. Opened 55 new checking accounts in Q4 2018
  • Acquired business clients through outbound efforts, collaborated with Branch Manager to learn outbound business practices, and expanded market share by engaging with Centers of Influence.

Financial Center Manager

SunTrust Bank
04.2016 - 07.2017
  • Led team of 10+ to achieve operational goals
  • Expanded market presence through targeted outreach efforts
  • Honored for driving growth in deposits and household accounts
  • Awarded most valuable team award for August and September 2016

Financial Center Manager

Fifth Third Bank
06.2014 - 04.2016
  • Expanded consumer and small business households through targeted initiatives.
  • Achieved multiple Recognized as top producer in branch with MVP awards by leading branch performance.
  • Mentored team members to enhance their skills and advance to higher roles.

Store Manager

Wells Fargo Bank
07.2005 - 06.2014
  • Led the store through the transition from Wachovia to Wells Fargo.
  • Oversaw multiple locations in southeast and southwest Volusia area, enhancing store performance.
  • Earned leadership awards for transforming two underperforming stores into successful operations.
  • Maintained and improved operations for the bank.
  • Streamlined operations for bank, fostering improved service delivery and customer satisfaction.
  • Served as a Store Manager from the Wachovia to Wells Fargo conversion.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05-2004

Skills

  • Office management
  • Administrative support
  • Office administration
  • Administrative operations
  • Payroll and budgeting
  • Team leadership
  • Effective communication
  • Clerical support
  • Organizational skills
  • Financial reporting
  • Clerical assistance

Certification

  • CNP - Certified Notary Public

Timeline

Office Manager

Integrity Air and Heat
04.2019 - 09.2026

Relationship Specialist II

Florida Community Bank
07.2017 - 04.2019

Financial Center Manager

SunTrust Bank
04.2016 - 07.2017

Financial Center Manager

Fifth Third Bank
06.2014 - 04.2016

Store Manager

Wells Fargo Bank
07.2005 - 06.2014

High School Diploma -

New Smyrna Beach High School