MATTHEW THIEL
ACTION NOW CPR & FIRST AID, LLC
Chowchilla,California
1
Certification
Compassionate and people-focused professional with experience serving and advocating for individuals during some of the most difficult and stressful moments of their lives. Former professional firefighter with firsthand experience working alongside EMS personnel, hospitals, emergency departments, medical professionals, ambulance crews, and med-flight teams to ensure patients received appropriate care and were safely connected to the next level of treatment. Known for wearing my heart on my sleeve, listening to people, remaining calm under pressure, and going the extra mile to make sure people are heard, supported, and cared for. Experienced CPR and First Aid instructor who enjoys educating others and explaining important information in a clear, understandable way. Seeking to bring a strong sense of empathy, communication, persistence, and patient advocacy to Cardinal Health.
Work History
Owner / CPR & First Aid Instructor
- Provide CPR, First Aid, AED, and emergency-response education to individuals, businesses, and organizations.
- Teach medical and emergency-response information in a clear, understandable manner to people with different levels of experience and comfort.
- Create a supportive learning environment where students feel comfortable asking questions and discussing concerns.
- Recognize that people learn differently and adjust communication and instruction to individual needs.
- Build trust with students by being approachable, patient, encouraging, and willing to spend additional time making sure they understand the material.
- Maintain current knowledge of emergency-care practices and communicate the importance of recognizing and responding to medical emergencies.
Professional Firefighter
- Provided emergency assistance to patients experiencing medical emergencies, injuries, accidents, and other critical situations.
- Assessed patient conditions, identified immediate needs, and determined appropriate next steps in coordination with EMS and other medical professionals.
- Worked directly with ambulance crews, emergency departments, hospitals, physicians, nurses, and med-flight personnel to facilitate appropriate patient care and transportation.
- Communicated with patients and family members during highly stressful and emotional circumstances, providing reassurance and helping them understand what was happening.
- Advocated for patients when they were frightened, confused, overwhelmed, or unable to effectively communicate their own needs.
- Remained calm, compassionate, and professional while making decisions in high-pressure situations.
- Developed an understanding of how patients move through the emergency healthcare system, including field treatment, ambulance transportation, emergency departments, hospital care, and transfers for higher levels of treatment.
- Recognized that patient care extends beyond the immediate emergency and made an effort to follow up on patients when appropriate because of a genuine concern for their well-being.
- Worked as part of a team where effective communication, sound judgment, compassion, and trust were essential.
IBEW 1245 HDD Equipment Operator / Field Lead
- Worked on PG&E-related underground utility projects requiring strong communication, teamwork, attention to detail, and adherence to strict safety procedures.
- Served as a field lead, communicating with crews and coordinating work in environments where safety and clear communication were critical.
- Helped identify hazards, resolve problems, and ensure coworkers understood procedures and expectations.
- Developed strong interpersonal and communication skills while working with people from different backgrounds and experience levels.
IBEW 1245 HDD Crew Member / Safety Support
- Supported underground utility and horizontal directional drilling operations.
- Worked closely with crews to maintain safe operations and identify potential hazards.
- Communicated safety concerns and helped ensure procedures were understood and followed.
Equipment Fleet Lead
- Coordinated equipment and personnel while maintaining a strong focus on safety and operational needs.
- Communicated with employees and supervisors to resolve problems and keep operations moving efficiently.
- Developed leadership, organization, problem-solving, and interpersonal skills.
Education
Firefighter 1 Certification
Horizontal Directional Drill Operator
Skills
Provided patient advocacy and support.
Communicated with patients and family members.
Coordinated emergency care and healthcare services.
Built familiarity with medical systems.
Supported EMS
hospital
and med-flight coordination.
Educated patients on care instructions.
Used active listening and empathy.
Communicated clearly during crisis situations.
Resolved problems and coordinated resources.
Stayed calm under pressure.
Instructed others in CPR and first aid.
Supported safety and emergency response efforts.
Showed genuine commitment to helping people.
Used strong empathy and active listening.
Communicated with patients and family members during stressful situations.
Worked with medical and emergency-response professionals.
Advocated persistently for people needing assistance.
Learned new systems
processes
and healthcare terminology.
Stayed professional
dependable
patient
and calm under pressure.
Personal Information
Title: Patient Advocacy | Emergency Response | CPR & First Aid Education
Certification
HSI CPR / First Aid Instructor, CPR / AED / First Aid, OSHA 30-Hour Construction, OSHA 10-Hour Construction, HAZMAT First Responder Operations, ICS 1-4, OSHA Competent Person - Excavation & Shoring, Confined Space Awareness, Auto Extrication, ASTSSA Traffic Control, Horizontal Directional Drilling Operator, Class A CDL
Timeline
Heavy Equipment College of America
Horizontal Directional Drill Operator
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Merced Junior College
Firefighter 1 Certification
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Equipment Fleet Lead
CORTEZ GROWERS
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IBEW 1245 HDD Crew Member / Safety Support
ELITE UNDERGROUND
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IBEW 1245 HDD Equipment Operator / Field Lead
UNDERGROUND INC.
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Professional Firefighter
CAL FIRE
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Owner / CPR & First Aid Instructor
ACTION NOW CPR & FIRST AID, LLC
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