Matthew Thompson
Killeen,TX
Summary
Motivated IT support professional with hands-on experience building and managing Windows Server and Active Directory lab environments. Comfortable working with virtual machines, configuring DNS and DHCP, managing users and permissions, and troubleshooting basic network issues. I come from a safety-critical aviation operations background, where following procedures, communicating clearly, and working under pressure were essential. Currently pursuing CompTIA Security+ and focused on transitioning into an entry-level IT support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Active Directory , Security, & Networking
Virtual Projects
Killeen TX
04.2024 - Current
• Designed and built a multi-VM lab environment using VirtualBox
• Installed and configured Windows Server and promoted to Domain Controller
• Created and managed Active Directory users, groups, and Organizational Units
• Configured and tested DNS and DHCP services within domain environment
• Joined Windows 10 client machine to domain and validated authentication
• Implemented user-based access controls and verified permission inheritance
• Configured static and dynamic IP addressing for virtual machines
• Performed network troubleshooting using command-line tools (ipconfig, ping, tracert, nslookup)
• Utilized Linux command-line tools for system configuration and basic network diagnostics
JetBlue Ground Operations
JetBlue
TX
11.2022 - 02.2026
• Execute aircraft pushback procedures in coordination with flight crew and ground control
• Follow strict FAA/TSA operational procedures in a safety-critical environment
• Work under time-sensitive constraints to support on-time aircraft departures
• Communicate with flight deck personnel using standardized procedures
• Coordinate with cross-functional ramp teams to resolve operational issues
• Maintain compliance with airport security and regulatory standards
Airway Cleaner
Airways JFK Terminal
Jamaica, NY
05.2021 - 10.2022
Sanitation & security searches performed for aircraft
Education
Environmental Sustainability
Rockaway Park
Arverne06-2019
Western Governors University
Killeen, TXSkills
- Operating Systems: Windows 10/11, Windows Server, Linux (Ubuntu, Kali)
- Directory Services: Active Directory (Users, Groups, OUs, Domain Join)
- Networking: TCP/IP, IP Addressing, DNS, DHCP, Network Troubleshooting
Certification
CompTIA Security+
Languages
English
Native or Bilingual
Timeline
Active Directory , Security, & Networking
Virtual Projects
04.2024 - Current
JetBlue Ground Operations
JetBlue
11.2022 - 02.2026
Airway Cleaner
Airways JFK Terminal
05.2021 - 10.2022
Environmental Sustainability
Rockaway Park
Western Governors University
Education
true