MATTHEW TOLLEFSON
Huntsville,AL
Summary
Hands-on telecom specialist supporting fiber and copper network buildouts through fusion splicing, cable termination, and blueprint reading. Performs diagnostics, verifies service repairs, and resolves faults to restore network performance. Installs racks, trays, and support hardware for new construction and active work environments while meeting USACE and OSHA safety requirements.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Telecommunications Technician III
Spectrum Solutions INC
Madison, AL
08.2024 - Current
- Verified, tested, and repaired failed test results across multiple project buildings, ensuring reliable system performance.
- Pulled, routed, and terminated Cat 6/A data cables, facilitating efficient network connectivity.
- Prepared labels and fusion spliced 2-144 strand fiber on station and com-room sides, enhancing communication infrastructure.
- Measured, cut, and installed horizontal and vertical ladder rack using wall brackets and ceiling anchors.
- Read blueprints on projects to coordinate cable pull routes.
- Operated scissor lifts and extended boom lifts at various worksites.
Communications Tech III
VTG Defense
Redstone Arsenal, AL
09.2023 - Current
- Installed, terminated, and fusion spliced network cables including CAT6E, CAT6A, 2 and 4 strand multi-mode ISP, and 48, 96, 144, and 288 strand single-mode OSP fiber optic cables.
- Fusion splice multi-mode and singlemode quick fuses, cassettes and pigtails using Comscope, Sumitomo and Fujikura 70s fusion splicers.
- Installed and maintained complex cable systems per industry standards, ensuring customer satisfaction through effective installation of underfloor and overhead basket tray with j-hooks.
- Used Versiv2 diagnostic testing equipment and procedures to troubleshoot malfunctions in the cable.
- Verified service by testing installed cabling and identifying individual cables using printed labels after installing surface mounted floor and wall boxes.
- Collaborated with engineering and construction teams to complete projects on time and meet client specifications.
- Trained and led technicians on installation techniques and interpretation of building schematics to enhance team capabilities.
- Repaired equipment to restore functionality.
Communications Technician I
IES Communications
Huntsville, AL
07.2021 - 09.2023
- Consistently follow workplace safety policy and procedures while adhering to company, site, and OSHA safety regulations while at Meta Data Center NHA.
- Fusion splice OSP 3456 strand ribbon fiber with ISP 96 strand ribbon fiber into cassettes installed in fiber optic splicing enclosures.
- Pull and dress Sumitomo 48, 96 and 192 strand fiber optic pigtail cabling using specific dressing techniques on ladder rack and metal basket trays while following correct cable paths.
- Install bonding components such as 6 and 1 AWG lugs, H-taps, bonding straps, ground blocks, etc.
- Installed, dressed, and tested continuity of 1AWG bonding cable throughout data rooms.
- Aligned and anchored server racks to concrete flooring using precise measurements for stability. server racks to concrete flooring determined by precise measurements.
- Used a variety of hand tools and power tools to install equipment such as impact drivers, power drills, band saws, chop saws, etc.
- Cut, assembled, and installed basket tray, fiber runner tray, and ladder rack formations according to blueprints for effective cable management.
- Built and installed hanging uni-strut and all-thread from ceiling and wall mounts to securely support equipment. hanging uni-strut and all-thread from ceiling and wall mounts (trapeze).
Splicer Helper
MCG Utilities
Huntsville, AL
04.2022 - 01.2023
- Maintain confined space and underground safety standards while working at Meta Data Center NHA.
- Pull and dress 4" Max-Cell, innerduct and 3456 fiber optic cable to and from each respective data center building through conduits connecting vaults, BEVs while adhering to company, site, and OSHA safety regulations.
- Install, dress, prepare, and tray Sumitomo 96,192 and 3456 single mode fiber optic cables inside OSE's to the point of splice following installation
- Assisted in splicing ribbon cable using Fujikura model 90 splicer, contributing to successful completion of fiber optic connections.
- Verified and coordinated with team members during cable installations, installing 12" vertical and horizontal ladder racks, optical splice enclosures (OSE), 4RU fiber enclosures, and fiber optic waterfalls to blueprint specifications, enhancing installation accuracy.
- Assembled and operated safety equipment, including SLRs, CO2 meters, hazard barricades, water pumps, gas generators, and cable pulling systems for underground 3456 fiber at designated vaults across construction sites.
- Properly connect prefabricated Sumitomo 192 ribbon fiber pigtail connections into their designated bulkhead ports.
- Guidelines and all pathways are followed.
Field Service Technician III
Satellites Unlimited LLC
Huntsville/Albertville, AL
03.2017 - 07.2021
- Install new equipment and explain operation and routine maintenance protocols to customers.
- Strategically install mounts, satellite dishes, and run cabling in attics, and crawlspaces with quality hidden cable placement.
- Dismantled equipment to efficiently repair or replace defective components.
- Performed maintenance and troubleshooting to resolve related issues.
- Completed annual SMITH driving certification to ensure safe operation of company vehicles.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $30,000.
- Completing 4-6 appointments per day while maintaining performance metrics
- Reviewed job completion to prevent equipment failure and minimize callbacks.
- Deliver thorough instructional tutorials to customers, explaining their new satellite system and/or system upgrades.
- Promoted smart home services to enhance customer viewing experience through additional products like surround sound systems and security accessories.
Field Service Manager
Satellites Unlimited LLC
Huntsville/Albertville/Birmingham, AL
11.2018 - 02.2021
- Led team of up to 30 service technicians in field activities.
- Created and adjusted weekly schedules for team of technicians, optimizing routes to improve service efficiency.
- Hired, trained, and evaluated new technicians.
- Conducted performance reviews and coached employees to enhance skills and address areas for improvement.
- Determined assignments for each technician depending on experience level.
- Provided consistent trouble-shooting assistance to technicians in person and via telephone to ensure that jobs are not left incomplete.
- Delivered equipment to technicians at job sites while ensuring compliance with safety regulations through on-site inspections.
- Investigated and followed up on customer damage claims and filed damage reports for corporate review.
- Took part in weekly corporate teleconferences and led team meetings to ensure all standards and expectations are being implemented.
Project Manager
Mission Restoration
San Diego, CA
08.2013 - 07.2016
- Proficiently estimated the insurance cost and managed up to 25 high-end restoration projects simultaneously with a focus on kitchen and bath remodels.
- Worked closely with, scheduled, and managed crews of licensed subcontractors; formulated project plans to ensure all deadlines were met.
- Met project deadlines without sacrificing build quality or workplace safety.
- Led project teams through design, construction and launch process.
- Coordinated team members to ensure tasks were completed on time and within budget.
- Accurately measured all water-damaged rooms and utilized Xactimate 28 to generate detailed scopes of work to ensure proper build back.
- Adjusted project plans to align with organizational goals.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Developed and maintained strong business relationships with insurance adjusters, contractors, and homeowners, while establishing new vendor accounts.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Streamlined operational methods and managed accounting procedures to enhance overall efficiency.
- Provided customer service by relaying project details and status updates to clients, ensuring clear communication and satisfaction.
Project Manager
The Packout Company
San Diego, CA
02.2012 - 08.2013
- Coordinated and managed content-related insurance claims after the occurrence of water or fire damage.
- Orchestrated projects within strict timeframes and budget constraints, resolving complex problems in collaboration with senior leaders.
- Developed and initiated projects, managed costs and monitored performance.
- Modified and directed project plans to align with organizational needs.
- Generated weekly project statistic reports, monitored project details, and implemented business actions that exceeded sales targets.
- Fostered and maintained high levels of credibility with insurance adjusters, homeowners, and colleagues by providing extensive details and instruction for each individual project
- Created extensive line-by-line scopes of work via Xactimate 27.5 software for contents.
- Rapidly increased revenue by consulting with and establishing business with new vendors.
- Drove team success through shared vision and recognition of quality performance.
Field Service Specialist II
Dish Network Service LLC
San Diego, CA
11.2008 - 01.2010
- Completed all tasks within established timeframes while adhering to safety protocols.
- Assemble and install residential and commercial satellite tv systems.
- Ensured compliance with manufacturer specifications during installation processes.
- Diagnosed system malfunctions using diagnostic tools and procedures, ensuring timely and effective resolutions.
- Performed maintenance and troubleshooting to resolve issues, maintaining system functionality and customer satisfaction.
- Delivered instructional tutorials to customers on new satellite systems and upgrades, enhancing user understanding and satisfaction.
- Attended training classes to stay current on new and existing services.
Education
High school diploma -
Monte Vista High School
Spring Valley, CA05-2005
Skills
- CAT6/A termination
- Fiber optic fusing splicing
- Troubleshooting
- System repair
- Cable routing
- Equipment installation
- Data center installation
- Telecom buildout
- Blueprint reading
- OSHA compliance
- Project management
- Project planning
- Construction knowledge
- Equipment maintenance
- Xactimate proficiency
- Satellite installation
- Residential services
Certification
- Secret Clearance
- BICI Installer
- OSHA 30
- EM385 Confined Space
- MEWP
- Sumitomo blown fiber and tubing
- Belden
- Leviton
- Comscope
- Corning
Timeline
Telecommunications Technician III
Spectrum Solutions INC
08.2024 - Current
Communications Tech III
VTG Defense
09.2023 - Current
Splicer Helper
MCG Utilities
04.2022 - 01.2023
Communications Technician I
IES Communications
07.2021 - 09.2023
Field Service Manager
Satellites Unlimited LLC
11.2018 - 02.2021
Field Service Technician III
Satellites Unlimited LLC
03.2017 - 07.2021
Project Manager
Mission Restoration
08.2013 - 07.2016
Project Manager
The Packout Company
02.2012 - 08.2013
Field Service Specialist II
Dish Network Service LLC
11.2008 - 01.2010
High school diploma -
Monte Vista High School