Matthew Toumey

Turtle Peak, LLC - Las Vegas, Nevada (Remote)
Sales Manager
February 2020-Present

• Orchestrated a transformative call strategy model, elevating agent's connective rate from 20% to 65%, thereby driving a remarkable 200% increase in monthly sales.
• Pioneered the transition of team operations from an office environment to a remote culture, skillfully maintaining prior hiring quotas and reducing management hours and turnover by an impressive 35%.
• Spearheaded CRM administration initiatives, optimizing client portals and troubleshooting processes. Achieved heightened client satisfaction, improved lead tracking, enhanced agent pipeline management, and facilitated rapid response times.

• Integrated call scripts and surveys into our CRM, improving efficiency and increasing contact rates by 35% and pledges by 43%.
• Coordinated projects to track shift progress, KPIs, caller performance, and quality control, resulting in a 125% increase in overall performance over the last fiscal year.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Formulated persuasive talking points for relevant legislation, effectively influencing stakeholders and driving advocacy efforts forward.
• Advised and educated the board on federal, state, and local legislation, significantly contributing to informed decision-making and strategic planning.
• Supported the development of BTCC’s advocacy and outreach programs, collaborating with diverse stakeholders to amplify the organization's impact.

• Crafted and executed comprehensive campaign strategies, resulting in increased voter engagement and support for the candidate's platform.
• Supervised and motivated a diverse team of 25-30 volunteers, 8 interns, and 5 junior campaign staff, fostering a collaborative and high-performing work environment.
• Orchestrated grassroots efforts including on-the-ground volunteer canvassing and community outreach events, effectively building momentum and enthusiasm for the campaign.
• Developed and implemented a strategic campaign field plan, coordinating logistics and organizing events to maximize voter outreach and support.

• Produced over $250,000 in revenue for investment and insurance businesses each fiscal year.
• Managed a team to meet sales goals and achieved an increase in monthly sales goals by an average of 105%.
• Implemented a new sales strategy that increased monthly sales numbers by 50%, bringing my branch from twelfth to fifth regionally.
• Utilized technology effectively for streamlined communication with clients, enhancing client experience and accessibility.

• Initiated a revolutionary sales strategy that doubled the call volume per hour for each sales representative, resulting in annual savings of $60,000 in payroll expenses while concurrently boosting revenue by $300,000.
• Drove a dynamic sales and marketing campaign for our corporate offices, catalyzing a remarkable 145% increase in sales activity company-wide. This initiative led to heightened sales appointments and revenue across all forty branches Nationwide.
• Oversaw comprehensive database management efforts, directing campaign workflows, email marketing initiatives, and call/email/productions reports. These efforts streamlined operations and enhanced overall efficiency.
• Led a team of 30 full-time Inside Sales Professionals within a multiple brand call center, fostering a collaborative and high-performance culture.