Matthew Tousant
Wylie,TX
Summary
With a dedicated focus on expanding my knowledge and skills, I attend Aviation school from Monday to Friday. During the week, I am fully engaged in school from 7:30 am to 3:50 pm (Monday to Thursday) and from 7:30 am to 11:20 am on Fridays. This schedule allows me to be available for work anytime after 3:50 pm or 11:20 am. As an authorized worker in the US for any employer, I possess strong analytical, communication, and teamwork skills. My ability to adapt quickly to new environments enables me to contribute effectively to team success and continuously develop my professional skills. With a positive attitude and a commitment to continuous learning and growth, I bring a results-oriented approach that consistently exceeds targets and drives success in fast-paced environments. Combining strategic thinking with hands-on experience, I deliver impactful solutions that enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
The Green Leaf
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Package Handler
FedEx Ground
09.2023 - 03.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Sales Representative
CADY
06.2022 - 08.2022
- Company Overview: Cady was a senior portrait studio
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Fostered collaborative environment, sharing best practices among sales team.
Retail Sales Associate
Polo Ralph Lauren
05.2021 - 08.2021
- This was after my last year in high school prior to my departure for college.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- I managed to become employee of the month from a sale made over a thousand dollars.
- I mainly worked on the floor by assisting customers needs, helping them with clothes that might not be on the floor, having them sign up for our program, and I'd occasionally work at the register as well.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Trade school - Aviation maintenance
04-2025
College - Criminal Justice
05.2023
High school diploma -
05.2021
Skills
- Reliable and punctual
- Goal oriented
- Cash handling
- POS system operation
- Problem-solving skills
- Relationship building
- Meeting deadlines
- Professional demeanor
- Cleaning techniques
- Inventory control
- Mechanical repair
- Mechanical aptitude
Accomplishments
- Awarded “Employee of the Month” in 2020.
- Resolved product issue through consumer testing.
- Achieved Employee of the Month by helping and completing a transaction of over a thousand dollars with determination and efficiency.
Certification
Driver's License, 03/01/21, 01/31/29
General Aviation Certified
Timeline
Sales Associate - The Green Leaf
10.2024 - Current
Package Handler - FedEx Ground
09.2023 - 03.2024
Sales Representative - CADY
06.2022 - 08.2022
Retail Sales Associate - Polo Ralph Lauren
05.2021 - 08.2021
East Central University - College, Criminal Justice
Allen High School - High school diploma,
US Aviation Academy - Trade school, Aviation maintenance
Similar Profiles
Layla WrightLayla Wright
Elderly Caregiver at Green Leaf Senior Living and Memory CareElderly Caregiver at Green Leaf Senior Living and Memory Care
Souhardya SikderSouhardya Sikder
Sales Employee at Green Leaf RestaurantSales Employee at Green Leaf Restaurant
Steven RileySteven Riley
Manager at Green Leaf OasisManager at Green Leaf Oasis
Rahel AlemayehuRahel Alemayehu
Control and Reporting Senior Analyst at PepsiCo Inc.Control and Reporting Senior Analyst at PepsiCo Inc.
Martin ToukoMartin Touko
Warehouse Worker at Ashley Furniture WarehouseWarehouse Worker at Ashley Furniture Warehouse