Matthew Traks
Weston
Summary
Reliable Sales and Customer Service Rep with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
18
18
years of professional experience
Work History
Senior Sales Consultant
Woodwind and Brasswind / Music and Arts
Frederick, MD
12.2019 - 12.2024
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Achieved or exceeded company-defined sales quotas.
- Established strong client relationships for increased customer loyalty and repeat business.
- Managed over 50 calls per day.
- Regularly finished top of sales for pay period.
Lead Bartender
TGI Friday's
Chambersburg, PA
12.2018 - 01.2020
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Director of Operations
National String Symphonia
Frederick, MD
07.2017 - 05.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of task.
- Negotiated with several venues to host shows around the DC/Maryland/Virginia area.
- Monitored and coordinated all pre-show and day of show communications with venues.
- Oversaw day-to-day production activities in accordance with business objectives.
Store Manager
Music & Arts
Frederick, MD
05.2015 - 11.2017
- Managed inventory control, cash control, store opening and closing procedures, and daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees..
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Hired, trained and supervised a team of up to 5 associates by helping them to meet monthly sales goals through training and mentoring.
- Hired and supervised a team of up to 25 lesson teachers within our lesson program.
- Grew lesson program to the largest it had been with a staggering increase of 25% in total students.
- Oversaw successful school instrument rental seasons that succeeded in reaching 100% of its rental goals.
Assistant Store Manager
Music and Arts
Frederick, MD
08.2011 - 05.2015
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Coached and developed store associates through formal and informal interactions.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Mentored the team on effective upselling and cross-selling techniques.
- Exceeded targeted sales goals by 10%+.
- Kept the showroom clean and maintained neat, orderly product displays.
Head Waiter
Carrabba's Italian Grill
Frederick, MD
06.2007 - 08.2011
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained safe food handling and other standards at all times.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Arts - Letters, Arts, And Sciences
Pennsylvania State University
University Park, PASkills
- Customer service
- Suggestive selling
- Inventory
- Operations management
Timeline
Senior Sales Consultant
Woodwind and Brasswind / Music and Arts
12.2019 - 12.2024
Lead Bartender
TGI Friday's
12.2018 - 01.2020
Director of Operations
National String Symphonia
07.2017 - 05.2024
Store Manager
Music & Arts
05.2015 - 11.2017
Assistant Store Manager
Music and Arts
08.2011 - 05.2015
Head Waiter
Carrabba's Italian Grill
06.2007 - 08.2011
Associate of Arts - Letters, Arts, And Sciences
Pennsylvania State University