Matthew Traum
480 Kenolio Rd 19-104, Kihei,HI
Summary
Accomplished salesman with a proven track record at Maui Sunglass, specializing in customer relationship building and sales strategy development. Excelled in enhancing brand reputation through service excellence, achieving significant sales growth. Demonstrated expertise in up-selling and objection handling, driving operational efficiencies and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Salesperson
Maui Sunglass
09.2021 - Current
- Top salesperson in the number one Maui Jim retail store in the country
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Developed sales strategies to penetrate new markets and expand customer base.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Manager
Boss Frogs
03.2017 - 09.2021
- Managed multiple locations on Maui
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Mechanical Equipment Specialist
New Jersey Department of Transportation
04.2012 - 10.2016
- Directed maintenance and repair operations for mechanical HVAC equipment, ensuring compliance with safety standards and operational efficiency
- Contributed to continuous improvement initiatives by identifying areas where operational efficiencies could be achieved through process modifications or technology integration.
- Established strong relationships with suppliers, negotiating favorable terms for equipment purchases and service agreements.
Education
High School Diploma -
Gloucester Catholic HS
Gloucester City, NJ06-1999
Skills
- Service Excellence
- Customer relationship building
- Sales strategy development
- Product Specification
- Up-selling
- Objection handling
Timeline
Salesperson
Maui Sunglass
09.2021 - Current
Manager
Boss Frogs
03.2017 - 09.2021
Mechanical Equipment Specialist
New Jersey Department of Transportation
04.2012 - 10.2016
High School Diploma -
Gloucester Catholic HS
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