Manager
Online Trading Academy
09.2014 - 05.2023
- Performed Student Recruitment and Enrollment
- Cross-trained existing employees to maximize team agility and performance.
- Delivered Online and On-Location classes
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Promoted development and success through responsive coaching and accountability
- Developed and implemented individualized trade and education plans
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated student events and Meet Ups
- Ensured exceptional experience at OTA
- Organized Online and Physical Class schedule
- Achieved performance goals on consistent basis
- Supported other business units with ancillary duties including Portfolio Management, Collections, Product Resolution, Operations Support, and Program Development
