Matthew Tyner
Management Analyst
Indianapolis,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Knowledgeable IT Manager overseeing technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
28
28
years of professional experience
Work History
Marketing, Operations, HR and IT Manager
Family Leisure Corporation
Indianapolis, IN
02.2007 - Current
- Promoted diversity and inclusion within workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Instructed senior leaders on appropriate employee corrective steps.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Personal Lines Underwriter
Classic Automobile Insurance Agency
08.1996 - 02.2007
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Provided exceptional service to clients through timely responses to inquiries, clear explanations of complex insurance concepts, and prompt resolution of issues that arose during policy terms.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Resolved client issues efficiently, maintaining high level of professionalism and empathy throughout process.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Supported team members during peak periods or absences, demonstrating adaptability and commitment to collective success.
Education
Bachelor of Science - Human Resources Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN 05.2001 -
Skills
Professionalism
undefinedTimeline
Marketing, Operations, HR and IT Manager
Family Leisure Corporation
02.2007 - Current
Bachelor of Science - Human Resources Management
Indiana University - Purdue University Indianapolis
05.2001 -
Personal Lines Underwriter
Classic Automobile Insurance Agency
08.1996 - 02.2007
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