Summary
Overview
Work History
Skills
Timeline
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Matthew Unger

Remote

Summary

Professional with proven record in leadership and team management. Skilled in strategic planning, conflict resolution, and performance optimization. Known for fostering collaboration and driving results through adaptive and effective leadership. Strong communication, problem-solving, and decision-making abilities ensure reliability in dynamic environments.

Overview

10
10
years of professional experience

Work History

Account Management Team Leader

AIG
04.2021 - 06.2025
  • Maintaining up to date knowledge for insurance laws in UK, USA, AUS.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Championed diversity and inclusion initiatives within the workplace, promoting a more inclusive workforce culture.

Team Lead

Comcast
04.2017 - 01.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Training Support

Kelly Connect
11.2015 - 09.2016
  • Facilitated smooth departmental transitions during personnel changes, providing training support to new hires as needed.
  • Provided training support for new hires, sharing knowledge about best practices in mobile device repairs.
  • Provided training support for new hires, sharing best practices for efficient workflows that maintained a high standard of quality across the team.

Skills

  • Customer focus
  • Innovation and creativity
  • Staff development
  • Operations management
  • Goal setting
  • Staff training

Timeline

Account Management Team Leader

AIG
04.2021 - 06.2025

Team Lead

Comcast
04.2017 - 01.2020

Training Support

Kelly Connect
11.2015 - 09.2016

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Matthew Unger