Matthew Urban
Roaring Spring,PA
Summary
Dynamic barista with exceptional customer service skills honed at Applegreens (Dunkin). Expert in beverage preparation and inventory management, consistently enhancing customer satisfaction through personalized service. A dedicated team player with strong time management abilities, I thrive in high-volume environments while maintaining cleanliness and quality control.
Developed strong customer service and time management skills in a fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a new field where these transferable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Barista/Customer Service Cashier
Applegreens (Dunkin)
06.2024 - 07.2025
- Prepared and served high-quality beverages while adhering to company standards.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of the work area, promoting a safe environment.
- Maintained cleanliness and organization of the work area, promoting a safe environment.
- Engaged with customers to enhance their experience through personalized service.
- Monitored inventory levels, communicating needs to management for timely restocking.
- Collaborated with team members to create a positive and productive work atmosphere.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Assisted in training new team members on beverage preparation and customer service protocols.
Education
High School Diploma -
Pennsylvania Virtual Charter School
King Of Prussia, PA06.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
Timeline
Barista/Customer Service Cashier
Applegreens (Dunkin)
06.2024 - 07.2025
High School Diploma -
Pennsylvania Virtual Charter School