Matthew Urrutia
Westminster,CA
Summary
Knowledgeable Cahier with hands on experience in managing transactions, assisting customers, and maintaining clean workspace. Effectively handled high-volume customer interactions and ensured accurate cash management. Demonstrated strong communication and customer service skills, fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Bakery Cashier
Auntie Anne's Pretzels
08.2021 - 06.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring proper funds and minimizing discrepancies.
- Assisted in inventory management by tracking product availability and restocking supplies.
- Delivered exceptional customer service, resolving inquiries and enhancing overall satisfaction.
- Collaborated with team members to streamline order fulfillment and improve workflow efficiency.
- Trained new staff on operational procedures and customer service best practices.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Participated in ongoing training sessions to continually improve skills related to product offerings, customer service techniques, and point-of-sale software updates.
- Contributed to increased revenue by upselling bakery items during peak business hours.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
- Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
- Demonstrated knowledge of store promotions, events, and loyalty programs to inform customers about potential savings opportunities or rewards benefits.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Education
Health Care
Fountain Valley High School
Fountain Valley 06-2028
Skills
- Cleanliness
- Food preparation
- Phone etiquette
- Handling complaints
- Cash register maintenance
- Promoting specials
- POS system operation
- Handling refunds
- Upselling products
- Friendly and outgoing
- Punctual and reliable
- Stocking and shelving
Timeline
Bakery Cashier
Auntie Anne's Pretzels
08.2021 - 06.2025
Health Care
Fountain Valley High School
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