Matthew Utley
Evansville,IN
Summary
Results-driven Information Systems Specialist with 2 years of experience in technology support. Seeking career advancement in the information technology field. Committed to leveraging technical expertise, problem-solving skills, and passion for cybersecurity to contribute to the growth and security of an organization. Dedicated to continuous learning and professional development to transition into a cybersecurity role in the long term.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Systems Specialist
Evansville Police Department
Evansville, IN
10.2022 - Current
- Provide technical support and maintenance to staff systems, as well as assist team of about 300 with technology needs
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Responsible for maintaining all hardware, software, and radio communications in department owned vehicles
- Compile case reports containing sensitive information for Vanderburgh County Prosecutor's Office
- Administrator for report management system and computer aided dispatch program
- Create user accounts and assign rights according to principle of least privilege
Technical Support Specialist
One Main Financial
Evansville, IN
04.2021 - 10.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided hardware, software, VoIP, and network support to employees in a help desk environment
- Assisted with new hire onboarding by creating accounts to various programs as needed
- Assist users with configuring Citrix Workspace hypervisor for remote work
- Configured Global Protect VPN on company issued devices
- Provided first line troubleshooting for network issues in branch and corporate offices
- Troubleshooting hardware and network related issues for Lexmark and Xerox printers.
Assistant Store Manager
Walgreens
Newburgh, IN
10.2016 - 07.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responsible for hiring efforts, employee onboarding, and working with team members to maintain performance metrics as needed
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assist pharmacy staff in a PTCB certified pharmacy technician role as needed
- Fill prescriptions and bill patient insurance while adhering to HIPAA and Indiana State Law
- Project manager for front end store remodel
- Ensured the project team completed tasks in an efficient and safe manner
- Worked with Walgreens district management to ensure project meets all deadlines and quality standards.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT03.2024
Skills
- IT Onboarding
- Permissions and Access Control
- VoIP Systems
- Testing and Quality Assurance
- Set Up Applications
- New Technology Integration
- SOP Writing
- Training Junior Team Members
- Support Ticket System Management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL 4 Foundations
Accomplishments
- Knowledge of security tools and technologies, including firewalls, intrusion detection/prevention systems, vulnerability scanners, and SIEM platforms
- General understanding of network security protocols and technologies, including TCP/IP, DNS, VPN, and SSL
- Familiarity with compliance standards and laws including HIPAA, COPPA, PCI-DSS, and CFAA
- Excellent communication and interpersonal skills with a proven ability to effectively communicate technical information to non-technical stakeholders
- Highly analytical and detail-oriented with a strong ability to identify and troubleshoot technical issues
Timeline
Information Systems Specialist
Evansville Police Department
10.2022 - Current
Technical Support Specialist
One Main Financial
04.2021 - 10.2022
Assistant Store Manager
Walgreens
10.2016 - 07.2021
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
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