Syed Balkhi
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information System Specialist
Alameda County
07.2020 - Current
- Researched and recommended new technologies and strategies for improving system performance.
- Discussing workflow and policy and procedure changes related to the software implementation.
- Evaluated software products to determine compatibility with existing systems.
- Developed and documented network policies, procedures and standards.
- Planned and implemented upgrades to system hardware and software.
- Tested, validating system and applications/security performance patches.
Desktop Support Technician
Tech Exchange
01.2020 - 07.2020
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Learned and implemented new software testing procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
Customer Service Supervisor
Fry's Electronics
03.2015 - 03.2019
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Science -
Unitek College
Fremont, CASkills
- Software Development
- Application support
- Cloud Application Support
- Microsoft Active Directory
- User Training
- IT onboarding
- Document Management
- Software licenses and patches
Certification
- SQL Database ( 11/2021 )
- Microsoft Office Suite ( 02/2015 )
- Agile with Attassian Jira ( 12/2021 )
- Microsoft Azure SQL ( 10/2024 )
Timeline
Information System Specialist
Alameda County
07.2020 - Current
Desktop Support Technician
Tech Exchange
01.2020 - 07.2020
Customer Service Supervisor
Fry's Electronics
03.2015 - 03.2019
- SQL Database ( 11/2021 )
- Microsoft Office Suite ( 02/2015 )
- Agile with Attassian Jira ( 12/2021 )
- Microsoft Azure SQL ( 10/2024 )
Associate of Science -
Unitek College
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