Talesha Rollock
Wake Forest
Summary
Dynamic Information System Specialist with extensive experience at UNC Physicians Network, excelling in project management and credentialing processes. Proven ability to enhance business performance through effective relationship building and quality assurance. Skilled in utilizing EPIC and MS Office to streamline operations, ensuring compliance and accuracy in provider credentials.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Information System Specialist
UNC Physicians Network
Morrisville
01.2021 - 01.2025
- Project management worked closely with Business Development managers for acquisitions, new builds, relocations, practice closures/unwinds, and practice name changes to ensure updates were reported in a timely manner, both internally and to commercial payers.
- Participated in meetings with stakeholders to discuss changes in regulatory standards or policies impacting credentialing activities.
- Risk management ensured all providers had appropriate malpractice coverage.
- Responsible for reappointment applications for 1,000 active providers.
- Ensured compliance with applicable laws, regulations, policies, procedures, and accreditation standards related to provider credentialing.
- Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance.
- Created detailed user manuals and training materials for new users on the system.
- Conducted regular audits of credentialing files to ensure accuracy and completeness.
- Prepared and submitted detailed reports on credentialing progress to management.
- Provided guidance and training to new staff members on credentialing procedures and protocols.
- Participated in credentialing committees, presenting cases and making recommendations.
Credentialing & Insurance Enrollment Coordinator
UNC Physicians Network
Morrisville
04.2019 - 12.2020
- Participated in meetings with senior leadership team members as required
- Assisted with onboarding new providers by verifying credentials according to established standards
- Utilized various software applications to accurately manage data related to credentialing processes
- Created reports on credentialing activities for management review and tracking purposes
- Completed credentialing and re-credentialing applications to process files and applications
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Successfully managed multiple projects simultaneously while maintaining high standards of performance
- Developed relationships with customers by providing prompt responses to requests and inquiries
- Responsible for the initial credentialing and re-credentialing of WPP providers with all payers via paper application, CAQH or delegated credentialing
Provider Enrollment Representative
Wake Med Health and Hospital
Raleigh
04.2016 - 11.2018
Finance & Accounting Representative
Wake Med Health and Hospital
Raleigh
07.2015 - 04.2016
Customer Service Representative
Wake Med Health and Hospital
Raleigh
09.2014 - 07.2015
Provider Relations Representative
Computer Science Corporation
Raleigh
09.2013 - 06.2014
Credentialing Coordinator
Computer Science Corporation
Raleigh
09.2012 - 09.2013
Provider Enrollment Specialist
Saguaro Management & Accounting Services
Raleigh
06.2008 - 07.2012
Education
Masters - Healthcare Administration
Strayer University
RTP, NC08.2015
Bachelor -
Strayer University
RTP, NC03.2010
Skills
- Detail oriented
- Problem Solving
- Multitasking
- Process Improvement
- Medical terminology
- Project Management
- Quality Assurance
- Teamwork and collaboration
- Relationship building
- Excellent communication
- Time management abilities
- Credential Stream
- Relationship building
- Echo
- Cactus
- EPIC
- Allscripts
- Misys
- NC Tracks
- MS Office
Affiliations
- NCAMSS
- NAMSS
Certification
- Notary Public
- BLS
- Medication Technician
Committee Memberships
UNC Health Professional Services Credentialing Committee, Committee Member
Timeline
Information System Specialist
UNC Physicians Network
01.2021 - 01.2025
Credentialing & Insurance Enrollment Coordinator
UNC Physicians Network
04.2019 - 12.2020
Provider Enrollment Representative
Wake Med Health and Hospital
04.2016 - 11.2018
Finance & Accounting Representative
Wake Med Health and Hospital
07.2015 - 04.2016
Customer Service Representative
Wake Med Health and Hospital
09.2014 - 07.2015
Provider Relations Representative
Computer Science Corporation
09.2013 - 06.2014
Credentialing Coordinator
Computer Science Corporation
09.2012 - 09.2013
Provider Enrollment Specialist
Saguaro Management & Accounting Services
06.2008 - 07.2012
Masters - Healthcare Administration
Strayer University
Bachelor -
Strayer University
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