Mac OS
WILLIAM CLAY
IT Professional
Merrillville,Indiana
Summary
IT Professional with over 2 years of experience specializing in the education and fast food industry. I can implement effective IT strategies at local levels. My greatest strength is business awareness, which enables me to permanently streamline infrastructure and applications. I am highly effective at problem solving and decision making while bringing a focused and creative approach. I am currently striving to leverage my skills within the business sector.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
INFORMATION SYSTEM SPECIALIST
LAKE RIDGE COMMUNITY SCHOOL CORPORTATION
Gary, IN
08.2022 - Current
- Created a secure network administration protocol for English Learner’s translating devices
- Designed interactive electronic documents for collection and analysis
- Created an identification database containing student and staff information
- Met and negotiated with vendors for fair pricing
- Planned and implemented upgrades to system hardware and software.
TEAM LEAD
CHICK-FIL-A
Bloomington, IN
08.2018 - 05.2019
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased year’s sales by 12%
- Allocated large sums of money
- Responsible for driving the customer experience through proactive and customer focused behaviors and actions
- Managed a team of 60+ employees.
- Worked different stations to provide optimal coverage and meet production goals.
IT DIRECTOR
CHICK-FIL-A
Merrillville, IN
07.2017 - 08.2018
- Analyzed job-related functionality requirements to align technology priorities with business needs.
- Managed and troubleshoot POS (point-of-sale) and iPOS workstations
- Configured new workstations and infrastructure equipment
- Performed a variety of duties, to help meet daily demand.
CASHIER/Crew Trainer
Chick-fil-A
Merrillville, IN
05.2014 - 07.2017
- Actively evaluated customers’ needs and trained employees to do the same by listening, providing solutions, and making recommendations to maximize customer satisfaction.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Informatics
INDIANA UNIVERSITY
Bloomington, IN 08.2018 - 12.2022
Skills
Analytical and Critical Thinking
Technical Analysis
Attention to Detail
MS Office
Google Workspace
Software
Microsoft Windows
Certification
Microsoft Word
Timeline
INFORMATION SYSTEM SPECIALIST
LAKE RIDGE COMMUNITY SCHOOL CORPORTATION
08.2022 - Current
Bachelor of Science - Informatics
INDIANA UNIVERSITY
08.2018 - 12.2022
TEAM LEAD
CHICK-FIL-A
08.2018 - 05.2019
Microsoft Word
03-2018
IT DIRECTOR
CHICK-FIL-A
07.2017 - 08.2018
CASHIER/Crew Trainer
Chick-fil-A
05.2014 - 07.2017