Matthew Vail, PHR, CLMS
CommonSpirit Health
De Pere,WI
4
Certification
12
Years of experience
Proven leader in leave management and compliance training, enhancing workflow efficiency and team performance. Committed to driving operational excellence and staff development through effective communication and continuous improvement.
Work History
System Supervisor, LOA Administration
3 Years 6 Months- Managed a team of 16 leave coordinators to maintain compliance with federal statutory requirements and organizational standards.
- Directed oversight of daily leave administration to maintain compliance and efficiency in case management.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Facilitated monthly leave case evaluations in partnership with quality team to ensure compliance and accuracy.
- Conducted yearly performance evaluations to assess staff development and identify training needs.
- Collaborated with local Human Resources teams to streamline communication and improve service delivery for escalated matters.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored new staff members in their career development, sharing knowledge from years of experience in the field.
System Supervisor, LOA Intake
1 Year 6 Months- Managed a team of 8 to 14 intake representatives, fostering compliance with established internal processes and standards.
- Collaborated with internal teams to address escalated concerns, streamlining resolution processes.
- Monitored and ensured compliance with team and individual KPIs and SLAs to drive performance standards.
- Facilitated call evaluations in partnership with quality team to ensure adherence to service excellence.
- Conducted yearly performance evaluations to identify training needs and promote professional development.
- Coordinated departmental schedules to optimize staffing levels.
- Implemented process improvements to enhance workflow efficiency and patient satisfaction.
- Evaluated ServiceNow requests systematically to detect and report on evolving trends.
Leave of Absence Specialist
2 Years 2 Months- Provided accurate and timely explanations for inquiries related to timekeeping, payroll, benefits, leave of absence, and human resource policies to enhance employee understanding.
- Researched complex leave of absence escalations and coordinated with third-party vendor to ensure prompt issue resolution.
- Supported Work Comp process in partnering with external vendor
- Conducted detailed assessments of leave of absence payroll entries, identifying discrepancies and ensuring timely corrections.
- Updated and maintained HRIS to support efficient employee data management and benefits administration.
- Supported departmental initiatives by managing project timelines and enhancing HR service center operations through continuous improvement efforts.
- Collaborated on audit tasks, providing analytical support as backup for Benefits and HRIS functions.
Disability Representative
2 Years 3 Months- Evaluated and processed short-term disability claims to ensure adherence to federal, state, and client standards.
- Reviewed detailed medical documentation to assess eligibility for disability plan adherence.
- Calculated disability payments due by ensuring timely claim approvals and precise adjustments for state benefits.
- Clarified and conveyed critical information on documentation timelines, payment processes, and claim statuses to employees effectively.
- Facilitated negotiations between employees, providers, and employers to establish return-to-work agreements.
- Partnered with Work Comp vendor to ensure seamless leave transition
- Administered processing of client-specific paid bonding and military leave cases.
Leave of Absence Coordinator
10 Months- Administered leave of absence cases in compliance with federal, state, and client regulations.
- Managed communication between employees, managers, and healthcare providers regarding leave status updates.
- Partnered with Work Comp vendor for seamless leave transition.
- Implemented process improvements to streamline leave management workflows and enhance efficiency.
- Mentored new coordinators, fostering skills development in managing complex case scenarios effectively.
- Analyzed and validated monthly leave data reports, preparing them for client review.
Education
Bachelor of Arts - Human Resources
Skills
Strong proficiency in MS Office and Google Suite
Experienced with HRIS software(Workday
Infor/Lawson
HRP)
Experienced with Kronos/UKG and API/TEAM platforms
Experience with AbsenceTracker
JURIS
and TAMS
Strategic team guidance
Employee coaching and development
Accomplishments
- DMEC Employer Advisory Council Member (2024-2026)
- AbsenceSoft LeaveLab Leader Cohort Member (2026)
- Co-hosted HRCI webinar with over 3k attendees
- Co-hosted multiple roundtable discussions on ADA and leave management
- Served as DMEC conference ambassador for Annual and compliance conferences
- Assisted with roundtable sessions at DMEC annual conferences
Certification
Professional in Human Resources (PHR) - HRCI
Certified Leave Management Specialist (CLMS) - DMEC
Certified Professional in Disability Management (CPDM) - IEA Training (In Progress)
Change Management Practitioner - Prosci
Six Sigma Green Belt
Timeline
System Supervisor, LOA Administration
CommonSpirit Health
12.2022 - CurrentRead More
System Supervisor, LOA Intake
CommonSpirit Health
06.2021 - 12.2022Read More
Leave of Absence Specialist
Thedacare
04.2019 - 06.2021Read More
Disability Representative
Sedgwick CMS
01.2017 - 04.2019Read More
Leave of Absence Coordinator
Sedgwick CMS
03.2016 - 01.2017Read More
University of Arizona Global Campus
Bachelor of Arts from Human Resources
Read More